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CALL CENTRE OPERATOR (DEPARTMENT OF TRANSPORT AND PUBLIC WORKS)




DEPARTMENT OF TRANSPORT AND PUBLIC WORKS

 

POST 31/217:
CALL CENTRE OPERATOR: TECHNICAL SUPPORT SERVICES

REF NO:
TPW 2018-170

SALARY:
R163 563 per annum (Level 05)

CENTRE:
Department of Transport and Public Works, Western Cape Government

REQUIREMENTS:
Grade 12 (Senior Certificate or equivalent qualification). Recommendations: Proven knowledge and relevant experience in the I.M.S (Issue Management System). Competencies: Ability to classify the building maintenance complaints per class of works; Ability to manage complaints of various client departments; Proven computer literacy; Communication (written and verbal) skills in at least two of the three official languages of the Western Cape; Technical ability to distinguish between different trades; Ability to register and assign complaints on the I.M.S.

DUTIES:
Effective and efficiently record all complaints received on I.M.S; Ensure authenticity of complaints and assign correctly on the I.M.S; Render professional correspondence service to clients and provide referencing; Compile reports of issue management system for the multi-disciplinary teams; Handle all administrative functions related to the post.

ENQUIRIES:
Mr A February at (021) 483 2489

APPLICATIONS:
Only applications submitted online will be accepted. To apply submit your application online only: https://westerncapegov.erecruit.co

NB:
Only applications submitted online will be accepted. Shortlisted candidates will be required to submit copies of their documentation for verification purposes. These 136 candidates will be required to attend interviews on a date and time as determined by the department. Please ensure that you submit your application before the closing date as no late applications will be considered. Kindly note that technical support is only available from Monday to Friday from 8:00 to 16.00 should you experience any difficulties with your online application, contact the Helpline: 0861 370 202

CLOSING DATE: 20 AUGUST 2018




Updated: August 9, 2018 — 7:33 pm
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