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CALL CENTRE: QUALITY ASSURER (DEPARTMENT OF LABOUR)




DEPARTMENT OF LABOUR
It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan.

POST:
CALL CENTRE: QUALITY ASSURER (SR8)

REF NO:
HR 4/4/3/CCQA/UIF

SALARY:
R299 709 per annum

CENTRE:
Unemployment Insurance Fund: Pretoria

REQUIREMENTS:
A three (3) year tertiary qualification in Contact Centre Management/ Public Administration/ Public Management. Two (2) years functional/ working experience in Call Centre Environment. Knowledge: Telephone Etiquette. Call Centre Processes. Operational Systems. Public Finance Management Act (PFMA). Basic Conditions of Employment Act (BCEA). Public Service Regulations (PSR). Public Service Act (PSA) Skills: Computer Literacy. Interpersonal. Communications. Listening. Customer Focused. Telephone etiquette. Problem Solving. Planning and Organising. Analytical. Report writing. Creativity

DUTIES:
Evaluate the quality of the calls received and provide advice if Standard Operational Measures are met. Retrieve, analyse and provide systematic Call Centre reports. Maintain Call Centre systems. Maintain the Call Centre equipment.

ENQUIRIES:
Mr. JN Mthembu, Tel No: (012) 337 1189/ 1730

APPLICATIONS :
Chief Director: Corporate Services: P O Box 1851, Pretoria, 0001 or hand delivery at Corner Lilian Ngoyi and Pretorius Street, Absa Towers Building, Pretoria.

FOR ATTENTION :
Sub-directorate: Human Resources Management, UIF

NB:
Applications must be submitted on form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents. The fully completed and signed form Z83 should be accompanied by a recently updated, comprehensive CV as well as recently certified copies of all qualification(s), academic records including a Senior certificate and ID-document [Driver’s license where applicable]. The certification must be within three (3) months as at the advert closing date. NonRSA Citizens/Permanent Resident Permit Holders must attach a copy of their Permanent Residence Permits to their applications. Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). Applicants who do not comply with the above-mentioned requirements, as well as applications received late, will not be considered. The Department does not accept applications via fax or email. Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to short-listed candidates only. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). Where applicable, candidates will be subjected to a skills/knowledge test. Successful candidates will be appointed on a probation period of 12 months. The Department reserves the right not to make any appointment(s) to the above post. The successful candidate will be expected to sign a performance agreement. The Department of Labour is an equal opportunity affirmative action employer. The employment decision shall be informed by the Employment Equity Plan of the Department. It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer / promotion / appointment will promote representativity in line with the numerical targets as contained in our Employment Equity Plan.

CLOSING DATE : 23 JULY 2018 AT 16:00




Updated: July 13, 2018 — 9:57 am
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