FNB TELLER

Position: Teller E

REF: IRC180982

Location: Mamelodi, Pretoria, Gauteng, South Africa in FNB POP Branch Delivery Mamelodi

Closing Date: 16 Dec 2019

Introduction

Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.

Objective

To provide customers a unique experience by timeous, accurate and efficient processing of their financial transactions through excellent customer service.

Requirements

• Minimum Requirement: NQF 4 Qualification
• Preferred (Ideal) Qualification:
• Relevant NQF 5 qualification as prescribed by the Financial Services Board
• Regulatory Exam qualification
• An appropriate recognised business Diploma or Higher Certificate at NQF level 6

Responsibilities

• Achieve net profit growth for business
• Manage average Rand value of differences to minimise losses to the business
• Manage the Service Quality of the Branch through the Branch’s Service Quality Balanced Scorecard
• Manage the migration of accounts from transactional to Self Service
• Compliance with procedures and processes contained in the Golden Rules.
• Manage the efficiencies for tellers through Number of differences, average number of transactions
• Manage own development to increase own competencies
• Connect with our customers by living up to our brand promise of “how can we help you?”, at all times. Treat customers as you would want to be treated
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Conduct myself in an ethical manner at all times
• Take ownership of solving our customers problems or queries as efficiently and quickly as possible
• Adhere to the TCF (Treating Customers fairly) principles in all that you do
• Manage the growth of active customer Account Base to increase client base through leads
• Contribute to the increase of the Customer Engagement Score of branch
• Use opportunities identified to increase market share
• Ensure activities support cost containment and reduction
• Manage actual Rand value of shortages to minimise losses to the business – Volume and Value
• Cash Migration – measure the total in branch migratable cash transactions
• Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• Improve OFV Identification process and procedures within area of responsibility
• Improve compliance to process and procedures within area of responsibility
• Demonstrates behaviour in support of the organizational values
• Takes accountability for own performance, personal and career development
• Contribute to the overall effectiveness and success of the team
• Maintain an ability to adapt to ever changing business and customer needs
• Achievement of an acceptable tracked efficiency as measured by the teams eRatio
• Improve knowledge and competencies by completing role specific training

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