CAPITEC BANK
DETAILS
Job Title: Call Out Coordinator
Division: Business Support
Business Unit: Business Support
Location – Branch / Campus: Bellville BSE
Purpose of the Role
To provide an excellent service to Capitec Bank clients by ensuring ATMs are functional. This is achieved by logging calls with Vendors (email and telephonically), coordinating 3rd party callouts, following up and ensure that all 3rd parties arrive at the agreed times, continuous management of Vendor SLA`s (MTTR), providing feedback to branches and compiling stats for reporting purposes.
Qualifications
- National Senior Certificate (Grade 12) or National Certificate (Vocational)
- Ideally, 3 year tertiary qualification in logistics
Experience
- Experience in a logistic environment would be advantageous
- Previous experience in any of the following environments would be an added advantage
o Inbound / Outbound Contact Centre
o ATM Service Calls
o ATM Custodian
o Supplier management experience / knowledge
Table of Contents
SEE STANDARD BANK OFFICER FRONTLINE JOB POST
Knowledge and skills
- Communication (verbal and written) in English
- Computer literacy (MS Word, MS Excel, MS Outlook)
- Ability to troubleshoot
- Problem solving
- Telephonic skills
- Attention to detail (accuracy)
- Ability to multi task
- Planning and organisational skills
- Negotiation skills
- Client service orientation
Additional Requirements
- Ability to work independently and as part of a team
- Ability to work in an open plan environment
- Willing and able to work extra hours, outside normal business hours as and when required
- Willing and able to work a 45 hour week including weekends
- Preferably valid driver’s license and own transport
- Clear credit record
- Clear criminal record
POLICY
Capitec Bank is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
