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Job Title: Call Out Coordinator

Division: Business Support

Business Unit: Business Support

Location – Branch / Campus: Bellville BSE

Purpose of the Role      

To provide an excellent service to Capitec Bank clients by ensuring ATMs are functional. This is achieved by logging calls with Vendors (email and telephonically), coordinating 3rd party callouts, following up and ensure that all 3rd parties arrive at the agreed times, continuous management of Vendor SLA`s (MTTR), providing feedback to branches and compiling stats for reporting purposes.


  • National Senior Certificate (Grade 12) or National Certificate (Vocational)
  • Ideally, 3 year tertiary qualification in logistics


  • Experience in a logistic environment would be advantageous
  • Previous experience in any of the following environments would be an added advantage
    o Inbound / Outbound Contact Centre
    o ATM Service Calls
    o ATM Custodian
    o Supplier management experience / knowledge




Knowledge and skills    

  • Communication (verbal and written) in English
  • Computer literacy (MS Word, MS Excel, MS Outlook)
  • Ability to troubleshoot
  • Problem solving
  • Telephonic skills
  • Attention to detail (accuracy)
  • Ability to multi task
  • Planning and organisational skills
  • Negotiation skills
  • Client service orientation

Additional Requirements           

  • Ability to work independently and as part of a team
  • Ability to work in an open plan environment
  • Willing and able to work extra hours, outside normal business hours as and when required
  • Willing and able to work a 45 hour week including weekends
  • Preferably valid driver’s license and own transport
  • Clear credit record
  • Clear criminal record


Capitec Bank is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

CLOSING DATE: 2018/09/13

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