Table of Contents
CLICKS GROUP LIMITED
Job Title: Customer Relations Consultant
Recruiter : Group Services
REF: 32732/CGLTD/Customer Relations Consultant/070818
AA/EE: Not Applicable
Contract: Permanent
Location: Cape Town
Available: ASAP
Category: Accounts
Offer: Market Related
Purpose
Group Service have a vacancy for a Customer Relations Consultant to work with the Pharmacy Debtors team within the Group Finance department. The role will be based at the Head Office in Cape Town and will report to the Customer Relations Team Leader.
Objectives
Job Purpose:
To ensure all customer calls are attended to and resolved.
Job Objectives:
- Ensuring a minimum private account recovery of 40%
- To ensure all customer accounts are created timeously
- All customers that have amounts owing have been contacted
- Ensure all customer calls are responded to within 2 days
Requirements
- Matric (Grade 12) essential.
- 1 -2 years’ experience in reconciling accounts
Job related knowledge and skills:
- Problem Solving
- Attention to detail
- High work standards
- Knowledge of MS Office
- Ability to follow rules and procedures
- Analytical Thinking
- Verbal and written communication skills
- Good time management skills
- Ability to handle pressure and meet deadlines
Competencies:
- Following instruction and procedures
- Delivering results and meeting customer expectations
- Planning and organizing
Closing Date: 02 September 2018