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Nedbank believe that, by providing a working environment that values individuals and encourages them to keep growing, they invest not only in those individuals’ careers and wellbeing, but also in their business and its future.

Job Title: Office Controller – SSB

Job Purpose

To ensure that relevant process are adminsitered;maintained and supported to meet the requirements of the department and business; in line with the Groups strategy.To support business by ensuring relevant processes are administered and meet business requirements.

Location: Pretoria, ZA
Company: Nedbank
Requisition ID: 91150
Job Family: Administration, Operations and Facilities
Career Stream: Admin, Transact Processing and Production

Job Responsibilities

  • Minimise risk by checking and validating activities according to policies and procedures.
  • Participate and support corporate social responsibility initiatives for the achievement of business strategy.
  • Ensure knowledge management; continuity and team success through constructive participation Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
  • relevant newsletters; websites and attending sessions.
  • Understand and embrace the Nedbank Vision and Values by demonstrating the values through Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
  • interaction with team and stakeholders.
  • Ensure that own contribution and participation contributes to the achievement of team goals.
  • Create and manage own career through guidance and support of management; department and colleagues.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
  • in a diverse team and sharing knowledge with team.
  • Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters.
  • Minimise financial and reputational risk by ensuring accuracy of processing activities.
  • Minimise operational costs by avoiding unnecessary expenditure.
  • Ensure that relevant processes are administered by following procedures.
  • Ensure accuracy by identifying and recording / correcting discrepancies timeously.
  • Highlight risk by reporting exceptions timeously.
  • Satisfy internal and external clients by responding to and actioning queries within agreed SLA.
  • Meet Nedbank internal and external client service standards by communicating with stakeholders (including Regulators) accordingly.
  • Understand and meet stakeholder needs by maintaining a relationship through regular interaction.


  • Matric / Grade 12 / National Senior Certificate
  • Relevant Banking diploma or equivalent (i.e. Risk Management)

Minimum Experience Level

  • Minimum of 2 years in business administration

Type of Exposure

  • Capturing data
  • Communicating internally
  • Drafting reports
  • Working with a group to identify alternative solutions to a problem
  • Conducting processing activities
  • Type of exposure “Completing various administrative duties (answering phones; making copies; filing)
  • Checking accuracy of reports and records

Technical / Professional Knowledge

  • Microsoft Office
  • Administrative procedures and systems
  • Relevant system knowledge
  • Relevant regulatory knowledge
  • Data analysis
  • Business writing skills

Behavioural Competencies

  • Decision Making
  • Adaptability
  • Collaborating
  • Building Trusting Relationships
  • Communication
  • Work Standards
  • Stress Tolerance
  • Managing Work


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