Table of Contents
NEDBANK
Nedbank believe that, by providing a working environment that values individuals and encourages them to keep growing, They invest not only in those individuals’ careers and wellbeing, but also in their business and its future.
Job Title: Sales Consultant
Purpose
To market, sell, and cross-sell Nedbank products to meet the needs of Retail and Small Business Services clients, to retain and grow client base, to achieve and meet business objectives through identifying and fulfilling client financial needs and to provide consistent excellent client service.
Location: Cape Town, ZA
Company: Nedbank
Job Ordination
FAIS Affected: FAIS Affected – Yes
Career Stream: Sales
Job Family: Sales And Services
Leadership Pipeline: Manage Self: Technical
Job Importance
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).Participate and support corporate social responsibility initiatives for the achievement of key business strategies.Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managersEnsure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. Meet client needs by conducting needs analysiswith clients according to Nedbank procedures.Build relationships with internal stakeholders to understand needs by participating in collaboration meetings according to standard operating procedures.Identify improvement opportunities by meeting with vendors and suppliers according to Service Level Agreements Meet targets byselling Nedbank products in identified communities according to policies and procedures.Improve performance by identifying sales opportunitiesthrough community involvement. Monitor activities by reviewing action plans and taking corrective action to meet departmental targets.Create an environment in communities for selling Nedbank products and services by utilizing resources according to Nedbank policies and procedures.Utilize resources to manage risk according to Nedbank policies and procedures (e.g. ultraviolet lights to identify false identity documents).Resolve challenges in community sales areas by taking action to prevent and/or eliminate such challenges.Participate in team meeting to achieve targets by sharing information and reviewing performance against targets and standards
Requirements
Essential Qualifications – NQF Level
- Matric / Grade 12 / National Senior Certificate
Qualification
Sales or Marketing Certificate or Bcomm Marketing, FAIS Qualification, Regulatory Exaministion 1
Type of Exposure
- Work well with others
- Capturing data
- Checking accuracy of reports and rec
- Managing conflict situations
- Interacting with diverse people
- Working with spread sheets
- Tracking cost against a budget
- Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
- Communicating internally
- Sharing information in different ways to increase stakeholders understanding
- Drafting reports
- Working in a team
- Comparing two or more sets of information
- Building and maintaining effective cross-functional relationships with internal and external stakeholders
- Managing customer expectations
- Interacting with external clients
- Working in a fast-paced and changing environment
Minimum Experience
Exposure to Small Business Services clients. 3 year Retail Banking experience of which 1-2 years experience at Sales Consultant level.
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Data analysis
- Nedbank culture and values
- Business writing skills
- Business principles
- Microsoft Office
- Administrative procedures and systems
- Nedbank policies and procedures
- Business terms and definitions
- Cluster Specific Operational Knowledge
- Governance, Risk and Controls
- Nedbank vision and strategy
- Relevant regulatory knowledge
- Relevant software and systems knowledge
Behavioural Competencies
- Qualifying Sales
- Planning and Organizing
- High-Impact Communication
- Managing Work
- Sustaining Customer Satisfaction
- Sales Disposition
- Advancing Sales Discussions
