Table of Contents
Call Centre Agent X4
COMPANIES & INTELLECTUAL PROPERTY COMMISSION
Job Title: Call Centre Agent X4
Company: Companies & Intellectual Property Commission
Location: Pretoria
Job Ref #: T870012
Industry: Call Centre
Job Type: Contract
Positions Available: 4
ADVERTISEMENT
Call Centre Agent x4
Job Grade: P11
Contract type: 5-year fixed term
Ref No.: T870012
Remuneration: R317 649.00 Total Cost to Company p/a
JOB PURPOSE:
To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and procedures. The posts are based in Sunnyside,Pretoria.
JOB DESCRIPTION
Call Centre Agent x4
Job Grade: P11
Contract type: 5-year fixed term
Ref No.: T870012
Remuneration: R317 649.00 Total Cost to Company p/a
JOB PURPOSE:
To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and procedures.
KEY PERFORMANCE AREAS:
To receive and respond efficiently and effectively to inbound Customer calls;
To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures
To determine and resolve Customer service requests and queries on preferably first call resolution;
To accurately capture all calls received as prescribed and provide Customer feedback
To contribute to the improvement of organizational performance standards
Qualifications and SA citizenship checks will be conducted on the successful candidate. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
It will be expected of candidates to be available for selection interviews on a date, time, and place as determined by CIPC.
CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representation in accordance with the approved employment equity plan.
Feedback will only be given to shortlisted candidates.
CIPC reserves the right not to fill an advertised position.
For further details regarding this position please click the link: https://cipc.mcidirecthire.com/default/External/CurrentOpportunities or visit the CIPC website at www.cipc.co.za
Kindly note that faxed, emailed, posted, and or hand-delivered applications will not be considered.
Should you experience any difficulty in applying please contact the CIPC Recruitment Office at 087 743 7074 / 7075 / 7076
SEE MORE
CLOSING DATE: 20 JUNE 2023
JOB REQUIREMENTS
A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Call or Contact Centre Management OR
A relevant three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma and a Call or Contact Centre Certificate and
2 – 3 years’ Call Centre experience