Call Centre Agent X4

COMPANIES & INTELLECTUAL PROPERTY COMMISSION

Job Title: Call Centre Agent X4
Company: Companies & Intellectual Property Commission
Location: Pretoria
Job Ref #: T870012
Industry: Call Centre
Job Type: Contract
Positions Available: 4

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Call Centre Agent x4

Job Grade: P11
Contract type: 5-year fixed term
Ref No.: T870012
Remuneration: R317 649.00 Total Cost to Company p/a

JOB PURPOSE:

To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and procedures. The posts are based in Sunnyside,Pretoria.

JOB DESCRIPTION

Call Centre Agent x4

Job Grade: P11

Contract type: 5-year fixed term

Ref No.: T870012

Remuneration: R317 649.00 Total Cost to Company p/a

JOB PURPOSE:

To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and procedures.

KEY PERFORMANCE AREAS:    

To receive and respond efficiently and effectively to inbound Customer calls;

To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures

To determine and resolve Customer service requests and queries on preferably first call resolution;

To accurately capture all calls received as prescribed and provide Customer feedback

To contribute to the improvement of organizational performance standards

Qualifications and SA citizenship checks will be conducted on the successful candidate. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).

It will be expected of candidates to be available for selection interviews on a date, time, and place as determined by CIPC.

CIPC is an equal opportunity, affirmative action employer. Preference will be given to candidates whose appointment will enhance representation in accordance with the approved employment equity plan.

Feedback will only be given to shortlisted candidates.

CIPC reserves the right not to fill an advertised position.

For further details regarding this position please click the link: https://cipc.mcidirecthire.com/default/External/CurrentOpportunities or visit the CIPC website at www.cipc.co.za

Kindly note that faxed, emailed, posted, and or hand-delivered applications will not be considered.

Should you experience any difficulty in applying please contact the CIPC Recruitment Office at 087 743 7074 / 7075 / 7076

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CLOSING DATE: 20 JUNE 2023

JOB REQUIREMENTS

A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Call or Contact Centre Management OR

A relevant three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma and a Call or Contact Centre Certificate and

2 – 3 years’ Call Centre experience

APPLY HERE