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Client Service Champion

Capitec Bank 2020 - Careerposts

2019-11-28 | 04:52h

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Client Service Champion | Capitec Bank 2020

Client Service Champion | Capitec Bank

Location: Milnerton, Western Cape, ZA

Location: Eshowe, KwaZulu-Natal, ZA

Location: Kimberley, Northern Cape, ZA

Location: Lichtenburg, North West, ZA

Location: Marikana, North West, ZA

Location: Humansdorp, Eastern Cape, ZA

Company: Capitec Bank Ltd

Purpose Statement for Client Service Champion

To welcome the clients and coordinate the branch flow through efficient queue functioning, ensuring the correct client documentation is available, and addressing client flow problems promptly.

Experience for Client Service Champion

At least 1 year’s client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Knowledge of Capitec Bank products and business processes (internal)

Skills

Communications Skills
Interpersonal & Relationship Management Skills
Analytical Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)

Competencies

Persuading and Influencing_Negotiating Agreements
Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations
Persuading and Influencing_Making Convincing Arguments
Adhering to Principles and Values_Showing Community and Social Responsibility
Following Instructions and Procedures_Accepting Direction
Adhering to Principles and Values_Acting with Integrity
Delivering Results and Meeting Customer Expectations_Serving Customers
Relating and Networking_Managing Political Situations
Following Instructions and Procedures_Following Policies and Procedures
Relating and Networking_Creating and Maintaining Networks
Relating and Networking_Establishing Relationships
Adhering to Principles and Values
Relating and Networking_Interacting with People at Different Levels
Entrepreneurial and Commercial Thinking_Entrepreneurial Thinking
Persuading and Influencing
Entrepreneurial and Commercial Thinking_Controlling Costs
Presenting and Communicating Information
Delivering Results and Meeting Customer Expectations_Delivering High-Quality Work
Following Instructions and Procedures
Entrepreneurial and Commercial Thinking
Following Instructions and Procedures_Managing Risk
Following Instructions and Procedures_Managing Time
Adhering to Principles and Values_Demonstrating Beliefs and Principles
Presenting and Communicating Information_Communicating Effectively
Relating and Networking
Following Instructions and Procedures_Managing Meetings
Entrepreneurial and Commercial Thinking_Navigating Organisations
Persuading and Influencing_Making a Strong Impression
Following Instructions and Procedures_Working Safely
Presenting and Communicating information_Presenting and Public Speaking
Entrepreneurial and Commercial Thinking_Leveraging Opportunities
Delivering Results and Meeting Customer Expectations_Championing Customer Needs
Delivering Results and Meeting Customer Expectations

Additional Information

Clear criminal and credit record
Must have access to transport (personal/public)
Flexible and mobile across regions is an advantage
Must meet the minimum requirements on psychometric assessments
Must have fingerprints which are detectable/recognisable on Capitec Bank’s internal electronic banking system

Apply Now Milnerton Western Cape Client Service Champion

Apply Now Kimberley Northern Cape Client Service Champion

Apply Now Eshowe KwaZulu-Natal Client Service Champion

Apply Now Lichtenburg North West Client Service Champion

Apply Now Marikana North West Client Service Champion

Apply Now Humansdorp Eastern Cape Client Service Champion

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