Client Service Officer: Registration Services

Department of Labour

Post: Client Service Officer: Registration Services
Centre: Labour Centre: Klerksdorp
Reference No: HR/4/4/9/264
Salary: Commencing: R183 558 per annum
Enquiries: Ms A.E Maqolo, Tel: (018) 387 8100
Requirements: Matriculation/ Grade 12/ Senior Certificate plus National Certificate (N6)/ SAQA recognized Certificate (NQF5) in Office Administration/ Public Management/
Administration/ Secretariat. Twelve (12) months functional experience in administration/ customer/ client services. Knowledge: ● All Labour Legislations and Regulations ● Private Employment Agency regulations and related ILO conventions ● Public Service Regulations ● Public Service Act ● Knowledge of the Departmental Policies, Procedures and Guidelines ● Batho Pele principles. Skills: ● Interpersonal ●Telephone etiquette ● Interviewing ● Computer literacy ● Communication ● Ability to interpret legislation ● Problem solving.
Duties: ●Render services at the help desk as the first point of entry within the Registration Services (Daily) ● Render Employment Services to all the Clients who visit the Labour Centre (Daily) ●Resolve all complaints on all Labour Legislations received
from Clients (Daily)● Receive all Unemployment Insurance Benefits Applications
and Employer declarations (Daily) ● Receive application forms in terms of
Compensation for Injuries and Diseases Act (COIDA) and Employer registration
forms for COIDA (Daily)
CLOSING DATE FOR APPLICATIONS: 11 September 2017 at 16:00
Applications must be submitted on form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents. The fully completed and signed form Z83 should be accompanied by a recently updated, comprehensive CV as well as recently certified copies of all qualification(s) including a Senior Certificate and IDdocument [Driver’s license where applicable]. Non-RSA Citizens/Permanent Resident Permit Holders must attach a copy of their Permanent Residence Permits to their applications. Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualification Authority
(SAQA). Applicants who do not comply with the above-mentioned requirements, as well as applications received late, will not be considered. The Department does not accept applications via fax or email. Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to shortlisted
candidates only. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). Where applicable, candidates will be subjected to a skills/knowledge test. All shortlisted
candidates for SMS posts will be subjected to a technical competency exercise that intends to test relevant technical elements of the job, the logistics of which be communicated by the Department. Following the interview and technical exercise, the selection panel will recommend candidates to attend generic managerial competencies using the mandated DPSA SMS competency assessment tools. Successful candidates will be appointed on a probation period of 12 months. The Department reserves the right not to make any appointment(s) to the above post. The successful candidate will be expected to sign a performance agreement. The Department of Labour is an equal opportunity affirmative action employer. The employment decision shall be informed by the Employment Equity Plan of the Department. It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post(s) with a candidate whose transfer / promotion / appointment will promote representativity in line with the numerical targets as contained in our Employment Equity Plan.
Applications: Chief Director Provincial Operations: Private Bag X 2040, Mmabatho, 2735 or deliver at Department of Labour, University Drive, Provident House, Office 212, 2nd Floor

Updated: August 31, 2017 — 11:03