Table of Contents
eBanker – IRC166849
at Tramshed Mall, , Pretoria, Gauteng, South Africa in FNB POP Branch Delivery SSO Tramshed Mall
Ends 05 Apr 2019
about us
Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
purpose
To provide customers with appropriate self service solutions to maximize sales through the identification of cross-sell opportunities.
experience and qualifications
- NQF 4 Qualification
- 1-2 years related experience. Preferred (Ideal) Qualification
- Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at
- NQF level
- FAIS – Yes
additional requirements
It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidate’s credit record is acceptable .
responsibilities
- Use opportunities identified to increase market share
- Ensure activities support cost containment and reduction
- Connect with our customers by living up to our brand promise of “how can we help you?”, at all times. Treat customers as you would want to be treated
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
- Conduct myself in an ethical manner at all times
- Take ownership of solving our customer’s problems or queries as efficiently and quickly as possible
- Adhere to the TCF (Treating Customers fairly) principles in all that you do
- Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience
- Demonstrates behaviour in support of the organizational values
- Takes accountability for own performance, personal and career development
- Contribute to the overall effectiveness and success of the team
- Maintain an ability to adapt to ever changing business and customer needs
- Anticipates, recognises and meets the needs of internal and external clients or customers (however these are defined in the role), taking responsibility for maintaining the highest service standards and developing and sustaining productive client relationships
- Shows pride in the organisation’s brand, services and products; always acts to preserve and enhance brand value and behaviour in a way that delivers the brand promise
- Is a self-starter and originator who maintains high levels of activity and produces a consistently high quality output within agreed deadlines. Prompt and proactive in driving for success and sets demanding goals for self and others
- Maintains social, ethical and organisational values, firmly adhering to codes of conduct and ethical principles
- Motivated to ensure the highest standards of quality and productivity are consistently maintained
- Achieves results by following rules and procedures
- Remains level -headed in situations of stress or pressure and persists in pursuing goals despite obstacles and setbacks
- Cuts to the core of issues and applies effective analysis, logic and creativity to identify and implement solutions
- Managing the end to end operations process.