IT HELPDESK (DEPARTMENT OF ECONOMIC, SMALL BUSINESS…)

DEPARTMENT OF ECONOMIC, SMALL BUSINESS DEVELOPMENT, TOURISM AND ENVIRONMENTAL AFFAIRS
Free State Provincial Government is an equal opportunity affirmative action employer. It is our intention to promote representativity (race, gender and disability) in the Province through the filling of these posts and candidates whose appointment/promotion/transfer will promote representativity will receive preference.

POST:
IT HELPDESK

REF NO:
DESTEA 29/06/18

SALARY:
R152 862 per annum (Level 05)

CENTRE:
Bloemfontein

REQUIREMENTS:
A Grade 12 or relevant certificates in IT or an appropriate Degree/ Diploma in Information Technology or equivalent qualifications.

DUTIES:
Log all calls on the call logging system. Update the status of the calls resolved on the service desk and the ones handles and resolves by IT Technicians. Provide first line technical support, answering support queries via phone, email and selfhelp system. Maintain high degree of customer service for all support queries and adhere to all service management principles. Respond to enquiries in resolving hardware and software problems and assigning more complex calls to IT Technicians. Arrange for external technical support where problems cannot be resolved in-house.

ENQUIRIES:
Ms M Mphatlhane, Tel No: 400 9473

APPLICATIONS:
Quoting the reference number, applications must be forwarded to the Head of Department: Economic, Small Business Development, Tourism and Environmental Affairs, Private Bag X20801, Bloemfontein, 9300 or delivered by Hand at the Ground Floor Security Entrance, 113 St Andrews Building, St Andrew Street, Bloemfontein.

FOR ATTENTION:
Ms K Molusi /Ms MA Parkies

NB:
All short-listed candidates for SMS posts will be subjected to a technical exercise that intends to test relevant technical elements of the job, the logistics of which will be communicated by the department. Following the interview and technical exercise, the selection panel will recommend candidates to attend a generic managerial competency assessment. All short listed candidates will be subjected to screening and security vetting to determine their suitability for employment, as well as qualification verification. Successful candidate will be expected to enter into a performance agreement. Directions to applicants: Applications must be submitted on form Z.83, obtainable from any Public Service Department and must be accompanied by certified copies of qualifications (a transcript of results must be attached), driver’s license, identity document and a C.V. (Separate application for every vacancy). Applicants are requested to complete the Z83 form properly and in full. Qualification certificates must not be copies of certified copies. Applications received after the closing date and those that do not comply with these instructions will not be considered. The onus is on the applicants to ensure that their applications are posted or hand delivered timeously. Candidates who possess foreign qualifications and/or short courses certificates must take it upon themselves to have their qualifications evaluated by the South African Qualifications Authority (SAQA), and must please attach proof of the level of their qualifications after evaluation on all applications. No e-mailed or faxed applications will be considered. Applicants are respectfully informed that if no notification of appointment is received within 4 months of the closing date, they must accept that their applications were unsuccessful. Please take note that communication will only be limited to short-listed candidates. The Department reserves the right not to appoint.

CLOSING DATE: 29 JUNE 2018 AT 16:00

Updated: June 20, 2018 — 20:04