Receptionist E (FNB)

at Buitengracht Street, Portside, Cape Town, Western Cape, South Africa in FNB Premium Private Wealth Portside RMBPB Central
Ends 08 Feb 2018

 

about us

With FNB, you can be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit. We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource. If you share our values of being: Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s EE Strategy.

purpose

Receive visitors to the organization, determining their needs and directing them accordingly

experience and qualifications

  • Grade 12
  • 1 to 2 Years related experience.

additional requirements

It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidate’s credit record is acceptable.

responsibilities

  • Manage costs / expenses within approved budget to achieve cost efficiencies
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
  • Ensure efficiency in terms of answering the telephone, directing calls and ensuring the calls are directed to the correct individuals
  • Ensure all communications with clients are professional, resulting in compliments.
  • Resolve all customer queries efficiently, and within agreed timelines.
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
  • Comply with governance in terms of legislative and audit requirements
  • Serve as first point of contact to FNB visitors, determine their needs and direct them accordingly.
  • Manage own development to increase own competencies

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Updated: February 5, 2018 — 22:44