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Service Agent Customer Service Area x3 (ESKOM)




Position : Service Agent Customer Service Area x3(Customer Services) Thabazimbi, Lebowakgomo and GroblersdalVacancy type: Internal

Task Grade : T10

Area of Speacialization : Service Agent Customer Service Area x3(Customer Services) Thabazimbi, Lebowakgomo and Groblersdal

Department : Customer Services

Business Unit : Limpopo OU

Location : South Africa (Limpopo)

Reference Number : BKM20180424

Closing Date : 5/4/2018

Minimum Requirements

Qualification:
• Relevant 3 year Diploma

Experience:
• 3 years  – Customer Service experience

Skills and Competencies

• Behavioural: The key elements required to perform the function and/or to be displayed e.g.  Integrity, honesty, trustworthiness, professionalism
• Leadership: Team player, motivating teams, coaching, mentoring, developing etc.
• Knowledge: (Define and link the relevant knowledge components in terms of academic, theoretical and understanding of a subject its facts and information relevant to the KPA’s.  Indicate the required proficiency level for the role, and what the criteria is to update the competency) Organisational Knowledge (Eskom), Bilingual / Multi –lingual, Counselling and conflict handling.
• Skill: (Define and link the relevant skill/work experience components in terms of practical and work experience relating to the KPA’s.  Indicate the required proficiency level for the role, and what the criteria is to update the competency) Planning and organisational skills, Customer Service and marketing skills, Telephone skills, Computer skills, communication and interpersonal skills, Stress Management skills
• Attributes: (Clear definition of attributes such as colour blindness, physical disabilities that might hinder performance)
• Assessment: (Clear definition of the means through which the actual job requirement will be measured at or after the interview.  In other words what are those key elements that must be demonstrated by the individual in order assure capability)

Key Responsibilities

1. Directs the daily customer service activity operations
2. Responsible for customer data
3. Handle generic service activities
4. Build a relationship between the customer base and Eskom via regular proactive interventions
5. Conducts all conventional measurement and meter related tasks
6. Processes and conducts credit revenue and credit management processes
7. Performing vending and prepaid activities
8. Processing Quotations and connections activities

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”
“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.  Eskom reserves the right not to make an appointment to the posts as advertised.  Candidates with disabilities are encouraged to apply for positions.”


Updated: April 26, 2018 — 6:03 am
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