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NEDBANK: Branch Administrator

Requisition Number: 96512

Career Stream: Transact Processing, Admin and Production

Experience Required:  1 – 3 years in business administration

Minimum Requirements: Matric / Grade 12 / National Senior Certificate

Preferred Qualification: Diploma: Bank Credit Management , Matric / Grade 12 / National Senior Certificate

Location: Foreshore Cape Town

Purpose
To ensure that relevant process are administered; maintained and supported to meet the requirements of the department and business; in line with the Groups strategy. To support business by ensuring relevant processes are administered and meet business requirements.

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Responsibilities

• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Minimise risk by checking and validating activities according to policies and procedures.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Ensure that relevant processes are administered by following procedures.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through
• Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters.
• Minimise operational costs by avoiding unnecessary expenditure.
• Highlight risk by reporting exceptions timeously.
• Satisfy internal and external clients by responding to and actioning queries within agreed SLA.
• Meet Nedbank internal and external client service standards by communicating with stakeholders (including Regulators) accordingly.
• Ensure accuracy by identifying and recording / correcting discrepancies timeously.

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Type of Exposure

• Capturing data
• Drafting reports
• Contributing to the development Working with a group to identify alternative solutions to a problem
• Completing various administrative duties
• Communicating internally
• Conducting processing activities
• Checking accuracy of reports and records

Technical Knowledge

• Data analysis
• Microsoft Office
• Administrative procedures and systems
• Relevant software and systems knowledge
• Business writing
• Relevant regulatory knowledge

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Competencies

• Communication
• Managing Work
• Collaborating
• Decision Making
• Adaptability
• Work Standards
• Stress Tolerance
• Building Trusting Relationships