Capitec Bank | Client Care – Pipeline

Capitec Bank | Client Care – Pipeline

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

 

This advert is purposed at attracting talent for future dating opportunities.

 

Purpose Statement
  • To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
  • To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.
Experience

Minimum:

  • 1 – 2 years inbound contact centre
  • Customer service experience
Qualifications (Minimum)
  • Grade 12 National Certificate / Vocational
Knowledge

Minimum:

  • Call centre processes and procedures
  • Customer care and service protocol
Skills
  • Communications Skills
  • Problem-solving skills
  • Telephonic / Call skills
  • Attention to Detail
Competencies
  • Achieving Personal Work Goals and Objectives
  • Delivering Results and Meeting Customer Expectations
  • Working with People
Additional Information
  • Ability and willingness to work in an open-plan environment
  • A valid driver’s license and own vehicle is preferred
  • Clear criminal and credit record
  • Able to work a 45 hour week inclusive of weekends and public holidays on a shift basis including night shift
  • Willing to work additional hours on occasion upon request

 

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Updated: July 14, 2020 — 23:15