Capitec: Customer Service Reps Opportunities August 2020

Capitec: Customer Service Reps Opportunities August 2020

Location: All Provinces

Purpose Statement

To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service by assisting clients at the ATM and to complete transactions on any remote or self-service channels.

Experience

Minimum:

• No experience required but individual needs to hold a Grade 12 National Certificate

Ideal:

• At least 1 year’s client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred) Knowledge

• Basic calculations
• Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship Management Skills
• Problem-solving skills
• Attention to Detail

Competencies

• Adhering to Principles and Values
• Relating and Networking
• Persuading and Influencing
• Presenting and Communicating Information
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures

Additional Information

• Clear criminal and credit record
• Must have access to transport (personal/public)
• Flexible and mobile across regions is an advantage
• Must meet the minimum requirements on psychometric assessments
• Must have fingerprints which are detectable/recognizable on Capitec Bank’s internal electronic banking system

How To Apply