Careerposts
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ToggleAn undergraduate qualification in Public Management, Administration, Operations, Business Management, Management or Administration, Law or Social Science within these specified fields at NQF level 6 recognized by SAQA.
Basic understanding Public Service Regulatory Framework.
Knowledge of Civic Services Regulatory Frameworks
Knowledge of the Batho Pele Principles.
Knowledge of Fraud prevention.
Knowledge of the Constitution.
Knowledge of the Departmental Regulations and Prescripts.
Willingness to travel and work extended hours.
Required skills and competencies:
Interpersonal Skills.
Client Orientation and Customer Focus.
Computer Literacy.
Communication Skills (Written and Verbal).
Telephone etiquette Analytical Skills.
Professionalism. Compassion.
Conscientious.
Patriotic, Honesty and Integrity.
The successful candidate will be responsible for, amongst others, the following specific tasks:
Attend to enquire and perform online verification. Greet customers, and ensure that they receive a professional, warm and friendly welcome.
Provide customers with orientation and information on the services required.
Check status of the applicant (Fingerprint register on HANIS and marital status) and conduct online verification and issue a ticket.
Provide advice and direction to relevant unit and ensure the highest customer service standards.
Operate in front and behind the pay barrier and the point of contact for customers.
Direct customers to relevant service departments in a timely manner and with the highest customer service standards.
Ensure that all the customers waiting areas are maintained in the highest standards as per the appearance, accessibility and demarcation.
Ensures that the customer receives the highest service standards in accordance with the departmental values and vision statements.
Monitor the records of all cases.
Monitor the influx of foreigners residing in the country with no legal documentation.
Implement incidental matters ensure that the identity of illegal foreigner who are arrested, detained or convicted Operate the live capture photo booth in the office.
Verify, validate and capture client information on system, administer fingerprints, scan client supporting documents.
Receive, scan and file smart cards upon receipt Process collections of ID smart cards to clients.
Process application of Identity Document, Registration of Birth, Marriages and Deaths, Late Registrations.
Rectifications and Amendment of particulars and issuing and Citizenship documents.
Implement policies and procedures in line with the approval Framework.
Monitor individual resources (Physical).
Applications compliant with the “Directions to Applicants” above, must be submitted online at https://erecruitment.dha.gov.za
Or sent to the correct address specified as follows:
NOTE:
Applications must be submitted online at https://erecruitment.dha.gov.za sent to the correct address specified at the bottom of the posts, on or before the closing date, accompanied by a fully completed Application for Employment Form (New Z83, effective from 1 January 2021), obtainable at www.dpsa.gov.za, citing the correct post number and job title, and a comprehensive CV (citing the start and end date dd/mm/yy), job title, duties performed and exit reason for each employment period to be considered, as well as the details of at least two contactable employment references (as recent as possible), regardless of online or manual submission.
All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. Shortlisted candidates will also be required to submit a copy of their ID document, a valid driver’s license (if specified as a job requirement), relevant educational qualifications / RPL certificates / Academic Transcripts of completed qualifications, and Acting letters as directed.
Furthermore, applicants who possess (a) foreign qualification(s), are required to submit the evaluated results of such qualifications, as received from the South African Qualifications Authority (SAQA); will be subjected to an interview, various relevant tests and assessments, and employment suitability checks (credit, criminal, citizenship, qualifications, and employment references including verification of exit reasons, and conducting business with State).
In order to be considered for appointment into Senior Management (SMS) posts, applicants potentially considered suitable are required to complete the online “Pre-entry Certificate for entry into the Senior Management Services” course; obtainable at the National School of Government (NSG), under the name “Certificate for entry into the SMS”. Full details can be obtained via the following link: https://www.thensg.gov.za/training-course/sms-pre-entry-programme/.
Once appointed, serving of a prescribed probation period, and obtaining of a security clearance appropriate to the post, will be required. Correspondence between the Department and candidates will be limited to shortlisted candidates, only.