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TogglePost: Customer Facing Team Member
Location: Gauteng
Job Ref #: Wedge01
Industry: Hotel/Catering/Hospitality/Leisure
Positions Available: 10
Looking for young, dynamic and customer focused individual who has a passion for the Fast food industry
To provide excellent customer service to customers and to expedite KFC products in an efficient, friendly and courteous manner while maintaining a clean and tidy work area- Approach and treat the customer in courteous, friendly and efficient manner as laid down the Service Section of the KFC standards
– Prepare products using approved KFC standards procedures
– Monitor product quality by checking and acting upon expiration dates and times for products
– Ensure the correct use of product holding equipment in respect of holding times and temperatures
– Keep the Customer Service Area and Front Counter clean and tidy
– Follow all cash handling procedures as per Company Standards
– Deal with customer complaints as per KFC procedures and bring any customer complaints to the manager’s attention
– Adhere to Yum’s culture principles
– Be obsessed about customer service and ensure customer satisfaction on every shift
– Perform other duties from time to time as requested by the Restaurant General Manager/Assistant Manager/Shift Supervisor
MINIMUM REQUIREMENTS: