Customer Service Team Member 

Post: Customer Service Team Member
Location: Welkom, Free State
Job Ref #: WELCSTM
Industry: Hotel/Catering/Hospitality/Leisure
Positions Available: 15

Ensure that our guests’ in restaurant experience exceeds their service expectations. Be our KFC Customer Service Brand Ambassador.

JOB RESPONSIBILITIES:

Responsible for the Customer Service experience in the restaurant by

• Ensuring that the environment is friendly, warm & inviting
• Proactive and solutions-oriented to surpass the customer’s service expectations
• Ensuring that engagement with the customer is authentic, friendly, high energy and engaging
• Executing duties with accuracy, speed and friendliness, including Kiosk interface
• Executing KFC health, safety and hygiene standards
• Serving KFC products that meet the standards

REQUIREMENTS

• Matric

• Prefered training in Hospitality industry
• Minimum 1 year customer facing experience
• Passion for customer service

COMPETENCIES

• Ability to communicate in a clear, concise and friendly manner
• Strong interpersonal skills

• Confidence in a customer facing role
• Passion for customer service
• Display excellent listening and verbal skills
• Display excellent guest management skills
• Technically savvy to many various layers : kiosk, deliver, click and collect
• Maintain a high and positive energy
• Professionalism
• Ability to multitask
• Team Orientated
• High attention to detail
• Ability to stand/walk and stay focused and alert for extended periods of time
• Remain tactful when facing confrontational situation

APPLY HERE