Discovery Health

Discovery Health | Telesales Consultant

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

This position is based in DFCR Telemarketing call centre, and reports to the sales manager. The successful individual will be required to conduct telemarketing across various product lines.

Areas of responsibility may include but not limited to:

• Providing qualified sales leads to Financial Advisors
• Setting up appointments for Financial Advisors
• Confirming and rescheduling appointments
• Client liaison i.e. assisting clients with queries regarding Life Cover, Investments, Medical Aid,
• Vitality and Card queries. Managing leads for management to track lead status
• Customer Surveys
• Ensuring that daily and monthly targets are met
• Recording and updating customer information
• Participate in meetings and take responsibility for telemarketing improvement initiatives and other assigned action items

Competencies

• Target Driven
• Team Player
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Self-managed
• Attention to detail
• Ability to learn quickly and apply knowledge

Education and Experience

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• PC literacy, email, word, excel
• Speak fluently (accent neutral) English/Afrikaans
• Tertiary qualification an advantage
• NQF 4 / 5 and RE1 qualification is preferable

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.