ABSA

JOB POST: External Sales Consultant

Time type
Full time

Job Requisition ID
R-15938319

Locations
Umhlanga

Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

JOB SUMMARY

The External Sales Consultant is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by:

Owning & Deliver on all individual performance targets for the allocated portfolio of external sales activities (Full Accountability)

Support collaborative sales activities between relationship banking, business bank and corporate bank

Uphold sales disciplines required to support sustainable relationships in relevance to scheme Management

Plan and conduct education on Absa’s value proposition to customers in support of sales, and migration targets within the area

Identifying opportunities and represent Absa on external sales engagements within assigned areas e.g. workplace banking schemes, public forums, major events, festivals etc.

Improving overall Absa performance through the identification of sales, cross sell opportunities and active engagement and partnership with colleagues (branches, across BU, region etc.)to deliver against these

Actively building networks and relationships within the assigned area that supports lead generation and Absa visibility across the region

JOB DESCRIPTION

Planning and Growth

Accountable for achievement of sales performance objectives in terms of sales target achievement for Inclusive Banking, Entry Level and Bulk Acquisition Sales, in the B2C environment.

Deliver sales and service delivery targets within the assigned areas of responsibility

Collaborate on sales opportunity leads for new workplace banking schemes with Relationship Banking Colleagues

Take Accountability for end-to-end fulfilment of workplace banking schemes and actively drive scheme penetration for Workplace Banking Schemes to deliver on sales and service targets for the region

Proactively identify cross sell opportunities partnering with colleagues to deliver these effectively in the assigned area

Actively monitor, and take accountability, for own sales and service performance across the region and proactively identify opportunities to improve sales and service delivery or enlist coaching and support where necessary to do so

Establish networks within the defined area to enlist opportunities for Absa presence at key events and forums in line with the regional or area plans

Identify and prospect future potential clients turning leads into real business opportunities

Provide relevant and insightful feedback to product and performance teams on initiative mechanics and client feedback to drive enhancements in sales and service

Proactively engage existing clients on new products and services and migration strategies in alignment with One Absa business objectives

Actively mine Workplace Banking Schemes to deliver on sales and service targets for the region

Strategic Time Management: apply and reflect on time management plan

Ensure you act in line with the External Sales Disciplines and New Ways of Work

Customer and Stakeholder Management

Proactively engage customers on needs analysis, as well as, products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products

Proactively resolve client queries and concerns ensuring relentless focus on their resolution

Implement a holistic service and customer experience for all clients aligned to the overall external sales team process and methodology

Participate in client engagement routines (planned visits) for improved sales and service delivery

Act as a Brand Ambassador for the Absa business in all client activities

Colleague

Execute External Sales activity by liaising closely with team members

Monitor Individual Sales Performance and support peers towards attainment of Team performance

Identify process efficiencies and share best practices in the External Sales team

Proactively network & research to stay current on key areas of expertise

Live the Absa Values and support colleague engagement through positive and collaborative team behaviour

Risk and Regulatory Management

Ensure the mitigation of all External Sales related operational and business risks, and that processes are adhered to in compliance with all Absa’s policies and procedures at all times

Ensure that all External Sales tools are optimally managed; this includes the need for systems & software to be updated, operational, clean and fully charged at all times.

Actively coach, educate and develop customers on products and services within the assigned portfolio

Implement effective governance & controls in all aspects of sales and service delivery for the portfolio

Keep updated on all regulatory requirements and changes and drive own behavior and where relevant in branch awareness accordingly (i.e. not tick the box, but active behavior change & delivery) through aligned sales activity, sales and service reporting and migration planning

Education

Further Education and Training Certificate (FETC)

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