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TFG Labs

Customer Support Agent

We are creating a leading omni-channel retailer that seamlessly offers customers: digital and physical shopping experiences, wide-ranging logistics services, bespoke financial services, and value-added services and are looking for a new Customer Support Agent to join our Customer Support team.
We are in a stage of growth where an experienced Customer Support Agent will help us bring a customer-centric focus to our team at scale while elevating the brand essence. This role is broad and rewarding as you will be responsible for providing service to our clients.
📂So what does a day in your life at TFG Labs look like
Managing customer expectations, requests, queries and concerns across a variety of communication channels (calls, emails, social media, chat)
Able to adapt to customer expectations by reading their cues and framing assistance in the right way for them
Work with third-party teams to resolve customer concerns within required SLA’s
Work in collaboration with other customer support teams to ensure a consistent and high-quality level of support.
Increase customer happiness and retention by meeting and exceeding customer support service levels.
Consistent and assertive across all interactions putting customers at ease
Advocating to solve problems and find opportunities on behalf of the customer
Achieve high-quality customer service by providing prompt, efficient, detailed and high-quality customer-oriented service.
Delivering calm and smart decisions in high-pressure situations while paying attention to detail
Support your teammates and colleagues with peer-to-peer learning and constructive feedback to encourage a positive working environment.
Navigation, product knowledge, company rules, credit and eCommerce policies and account information
To actively engage with stakeholders to ensure that all requests from customers are managed accurately and timeously
To maintain the integrity of The Foschini Group’s image when dealing with customers
Provide superior customer service across all communication channels
🧰 Skills you already have:
Matric Essential
Call Centre diploma or equivalent (advantageous)
2-3 Years Call Centre experience
1-2 Years eCommerce / Online shopping support experience essential
Able to work shifts Monday – Sunday and Public Holidays
Passionate about Customer Service
Retail experience (advantageous)
Strong IT skills and a high level of comfort and agility in working on various software packages
Exceptional listening, analysis, written and verbal skills
Organized, detail-oriented, and able to multitask
A desire to make work fun and enjoyable.
Excellent follow-up and documentation skills.
Strong organizational and time management skills.
Internet savvy, familiarity with e-commerce.
Must have a sense of urgency, be self-motivated, and be proactive.
Friendly, polite, professional, and flexible.
Ability to problem-solve.
🤔 What’s in it for you?
Being at the forefront of designing SA’s hottest new omni-channel marketplace.
Supporting a team to build high-impact, user-centered solutions in a fast-paced agile environment.
Being in a cultural environment that functions to support your work, and values your preferences and autonomy.
🍬 Some perks to sweeten the deal:
We enjoy a flat hierarchy, where we aim to build independent, cross-functional structures that support autonomy and curiosity.
Team members who are incredibly ambitious and excited to learn and teach.
A feedback-driven culture where there is room for everyone to own and present their ideas
CAPE TOWN / OPERATIONS / PERMANENT

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Stylist

TFGLabs logo

Stylist

CAPE TOWN /CONTENT & EDITORIAL /PERMANENT

TFG Labs has the vision to design and build the most remarkable Omni-channel experience across Africa. To do this we need to develop a world-class approach to customer acquisition, conversion, and retention. 🤩

 

Our Content & Editorial team is focused on creating the most engaging and innovative content for rival international brands and our style team is an integral part of bringing that vision to life. We’re building a team of visual leaders who are not just the most stylish bunch in the office, but also always wondering what the future looks like and consistently implementing innovation.

📂So what does a day in your life at TFG Labs look like

You’ll work closely with the Style Lead and Producer in executing the highest quality visual content for a remarkable omni-channel experience. That means being equipped with the ability to conceptualise and execute art direction and styling of anything from editorial lookbooks to campaigns, from end to end.

You’re more than a do-er, you’re a visionary – your visual treatments and mood boards are strategic solutions to campaign briefs. We need you to make it beautiful, but make it smart!

You’re a natural picture person, so you’ll source the best cast, locations, and yes – clothes – for each campaign.

When you’re on set you’re the captain of the ship, guiding photographers, models, hair stylists, and makeup artists to port… And having fun on the way.

Love is in the detail! We sweat the small stuff and obsess over improving our process and outputs so we’re always thinking, planning, and actioning best practices.

You’ll need to have a deep understanding of trends, designers, and brands and stay on the pulse of the creative scene through research. Twitter does count as research 🐦

It’s not all creative though – your administration skill is important in coordinating the delivery and return of products within deadlines and doing recons among other things.

You’ll need to manage your time effectively to ensure you meet tight deadlines and proactively navigate around possible roadblocks.

🧰 Skills you already have:

You have 3+ years of experience in editorial + commercial styling for stills and video.

We do not rely on qualifications but a bachelor’s degree in fashion, media or any relevant field is a bonus.

An eye for visual composition and proportion

Commercial awareness includes a good knowledge of designers, brands, and trends

The ability to meet deadlines

An excellent work ethic and can-do attitude

An exceptional eye for detail

One last thing! Sometimes shoots will need you to be flexible with your time. That means working on weekends, early mornings or late nights.

🤔 What’s in it for you?

Being at the forefront of designing SA’s hottest new omni-channel marketplace.

Supporting a team to build high-impact, user-centered solutions in a fast-paced agile environment.

Being in a cultural environment that functions to support your work, and values your preferences and autonomy.

 

🍬 Some perks to sweeten the deal:

We enjoy a flat hierarchy, where we aim to build independent, cross-functional structures that support autonomy and curiosity.

Career-boosting with certifications, training, conferences, events, etc.

Flexible work times and options – like remote, work from the office, or a hybrid,

Team members who are incredibly ambitious and excited to learn and teach.

A feedback-driven culture where there is room for everyone to own and present their ideas.

CAPE TOWN /CONTENT & EDITORIAL /PERMANENT

APPLY NOW

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