Key Outputs

• Vetting submissions for Online Points Capture and Vitality Race Events and providing responses
• Dealing with Vitality Active manual voucher queries logged by servicing
• Capturing and awarding points requests logged by servicing
• Meeting daily SLA for all work pools
• Issuing of Vitality Baby letters and WI codes
• Able to meet daily, weekly and monthly individual targets
• Liaise with internal and external clients to ensure resolution of queries
• Adheres to all legislative and compliance requirements.
• Escalation of queries where necessary
• Strong customer service ethos
• Reliable, honest and professional at all times

Competencies

• Good interpersonal skills
• Takes initiative and works under own direction
• Adapts to the team and works well in a team environment
• Writes and speaks clearly, in a well-structured and logical way
• Probes for further information for greater understanding of a problem
• Attention to detail is crucial
• Manages time effectively
• Focuses on customer needs and satisfaction
• Sets high standards of quality and monitors own productivity
• Works productively in a pressurized environment

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.