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Agent: Call Out Coordinator | Capitec Bank
Agent: Call Out Coordinator | Capitec
Location: Bellville, Western Cape, ZA
Company: Capitec Bank Ltd
Purpose Statement
- To provide an excellent service to Capitec Bank clients by ensuring Cash devices are functional. This is achieved by logging calls with Vendors (email and telephonically) or schedule legitimate access Cash device cubicle as requested, coordinating 3rd party callouts, following up and ensure that all 3rd parties arrive at the agreed times, continuous management of Vendor SLA`s (MTTR), providing feedback to branches and compiling stats for reporting purposes.
Experience
- Previous experience in any of the following environments will be advantageous:
- Contact centre (inbound customer service)
- Logistics
- Supply chain management
- Banking
- Cash-in-transit
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- A relevant tertiary qualification in Business Management
Knowledge
- Supplier management
- Cash-in-transit industry knowledge
Skills
- Interpersonal & Relationship Management Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Attention to Detail
- Problem-solving skills
Competencies
- Achieving Personal Work Goals and Objectives
- Deciding and Initiating Action
- Working with People
Additional Information
- Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals