Table of Contents
Clicks Group
JOB POST: Service Advisor
Advert reference: click_009856
Advert status: Online
Position Summary
Industry: Wholesale & Retail Trade
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Centurion
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Brand: Clicks Group
Introduction
Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.
Job description
To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.
Job Objectives:
To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
To timeously and efficiently resolve all customer queries in line with the Company’s policies.
To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum requirements
Essential: Grade 12
Desirable: Maths 50% and English 50% at grade 12 level
Essential: Relevant Retail/Business Management qualification (External applicants)
1 years’ experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
Numeracy and stock management experience
Understanding and application of financial management principles
Retail/FMCG background and understanding of merchandising and promotions principles
Knowledge of stock, cost, risk and compliance management procedures
Knowledge of customer service excellence
Knowledge of labour legislation and IR practices
Knowledge of competency based interviewing
Results and target driven
Sound managerial skills
Planning and organising skills
Problem-solving skills
Strong customer orientation
Good communication skills
Computer literacy
Numeracy skills
Leading and Supervising
Delivering Results and Meeting Customer Expectations
Relating and Networking
Following instructions and procedures
Working with people
Analysing
Planning and organising
Coping with Pressures and Setbacks
CLOSING DATE: 10 October 2022
APPLY HERE
Job category: Retail Operations
Location: Sandton
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Brand: Clicks Group
Introduction
Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks’ stores for Beauty Advisors who will report to the Store Manager, service the entire beauty dept.
Job description
Job Purpose:
To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.
Job Objectives:
To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Qualifications and Experience:
Essential: Grade 12
Desirable: Relevant Beauty/skincare qualification
Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment
Skills, Abilities and Job Related Knowledge:
Understanding and application of selling principles
Retail/FMCG background and understanding of merchandising and promotions principles
Understanding of stock management procedures
Knowledge of customer service excellence
Knowledge of beauty and skincare products
Results and target driven
Strong customer orientation
Good communication skills
Interpersonal skills
Engaging and confident
Competencies:
Persuading and influencing
Relating and Networking
Delivering Results and Meeting Customer Expectations
Commercial Thinking
Following instructions and procedures
Working with people
Planning and organising
Coping with Pressures and Setbacks
Kindly note only applicants who meet the minimum requirements will be contacted.
We are committed to the principles of Employment Equity
10 October 2022
APPLY HERE
Job Post: Learner Basic
Advert reference: click_009879
Advert status: Online
Position Summary
Industry: Wholesale & Retail Trade
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Blouberg Strand
Contract: Fixed Term Contract
Remuneration: Market Related
EE position: Yes
Brand: Clicks Group
Introduction
Do you want to work and obtain a qualification at the same time? Are you passionate about healthcare and delivering superior patient care? Clicks has an exciting opportunity available to complete a Learnership Programme to qualify as a Pharmacist Assistant. The position reports to the Pharmacy Manager.
Job description
Learnership Programme:
Successfully complete a National Certificate: Pharmacy Assistance Learnership Programme (Learner Basic Pharmacist Assistant) and a Further Education and Training Certificate: Pharmacist Assistance (Learner Post Basic Pharmacist Assistant) through the accredited Pharmacy Healthcare Academy
A structured learning programme that consists of a theoretical and practical component and that leads to a qualification that is registered on the National Qualification Framework (NQF)
As a Learner on this programme you will be required to meet the following objectives:
Successfully complete the Learnership Training Contracts at a registered Clicks Pharmacy and under an approved tutor
Attend the required training interventions and successfully complete the competency assessments
Submit a Portfolio of Evidence
Provide support to the healthcare team in one of the Click’s Pharmacies under the supervision of a registered Pharmacist and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC)
Minimum requirements
Qualification requirement:
- Essential requirement: completion of Grade 12 with a minimum of 50% in Mathematics (or 60% in Mathematical Literacy) ; 50% in English and a Pass in Life Science (Biology)/Physics
Skills, Abilities and Job Related Knowledge:
Customer service orientated
Teamwork
Integrity
Accuracy and attention to detail
Numeracy
Literacy
Computer Literacy
Essential Competencies:
Adhering to Principles and Values
Working with People
Delivering Results and Meeting Customer Expectations
Following Instructions and Procedures
Relating and Networking
Planning and Organising
Preference will be given to individuals that:
Meet the Company’s EE targets as set out in our employment equity plan
Meet the furtherance of the National agenda for the development of unemployed youth
Work back agreement:
Successful applicants will be required to enter into a work back agreement and will be required to work for Clicks as a qualified Pharmacist Assistant for a period equal to the length of the learnership period as a minimum
Kindly note only applicants that meet the minimum requirements will be contacted.