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CLIENT SERVICE OFFICER JOBS
DEPARTMENT OF EMPLOYMENT AND LABOUR
It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan.
NOTE: Instruction: Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents. Received applications using the incorrect application for employment (old Z83) will not be considered. Each application for employment form must be fully completed, duly signed and initialled by the applicant. Failure to fully complete, initial and sign this form may lead to disqualification of the application during the selection process. ONLY a fully completed, initialled and signed new form Z83 (Section A, B, C and D compulsory and (Section E, F and G ignore if CV attached) and recently updated comprehensive CV (with detailed previous experience) is required.
Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related document(s) will be in line with the requirements of the advert. Foreign qualification must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA) (only when shortlisted). Applicants who do not comply with the above-mentioned instruction/ requirements, as well as applications received late will not be considered. The Department does not accept applications via email or fax. Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to short-listed candidates only. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification).
The Department reserves the right not to make any appointment(s) to the above post. A pre-entry certificate obtained from National School of Government (NSG) is required for all SMS applicants. The course is available at the NSG under the name Certificate for entry into SMS and the full details can be obtained by following the below link:https://www.thensg.gov.za/training-course/sms-pre-entryprogramme/. All shortlisted candidates for SMS posts will be subjected to a technical competency exercise that intends to test relevant technical elements of the job, the logistics of which be communicated by the Department. Following the interview and technical exercise, the selection panel will recommend candidates to attend generic managerial competencies using the mandated DPSA SMS competency assessment tools. The successful candidate will be expected to sign an Internship performance agreement. The Department is an equal opportunity affirmative action employer. The Employment Equity Plan of the Department shall inform the employment decision. It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post(s)
POST 35/27: CLIENT SERVICE OFFICER: COID SERVICES
REF NO: HR 4/4/11/14
SALARY: R211 713 per annum
CENTRE: Labour Centre: Mafikeng
REQUIREMENTS: Matriculation/Grade 12. No experience. Knowledge: Public Service Act, Public Service Regulation, Compensation Fund business strategies and goals, Compensation Fund value chain, Directorate goals and performance requirements, PFMA and Treasury Regulations, Customer service. Skills: Computer literacy, Telephone etiquette, Business writing skills, Computer literacy, Listening skills, Basic interpersonal skills.
DUTIES: Receive and verify documents for registration. Register the claims on the operational system. Assist employer services at the kiosk, online system and service centres. Handle all service related queries and complaints.
ENQUIRIES: Mr. UT Qambata Tel No: (018) 387 8100
APPLICATIONS: Acting Chief Director: Provincial Operations: Private Bag X 2040, Mmabatho, 2735 or hand delivery to 2nd Floor, Provident House, University Drive, Mmabatho.
POST 35/28: CLIENT SERVICE OFFICER: UIF
REF NO: HR 4/4/11/15
SALARY: R211 713 per annum
CENTRE: Labour Centre: Christiana
REQUIREMENTS: Matriculation/Grade 12. No experience. Knowledge: Unemployment Insurance Act and Regulation, Unemployment Insurance Contribution Act, Public Finance Management Act, Treasury Regulations, Batho Pele principles, Department of Labour and UIF Policies and Procedures, UIF’s vision, mission and values, Customer care principles, Departmental principles, Departmental policies, Procedure and guidelines. Skills: Computer literacy, Telephone etiquette, Listening skills, Interviewing, Communication, Conflict management, Time Management, Customer relations, Analytical, Interpersonal.
DUTIES: Provide screening services. Provide capturing services for applications to UIF benefits. Register payment continuation forms. Provide administrative functions.
ENQUIRIES: Mr UT Qambata Tel No: (018) 387 8100
APPLICATIONS: Acting Chief Director: Provincial Operations: Private Bag X 2040, Mmabatho, 2735 Or hand delivery to 2nd Floor, Provident House, University Drive, Mmabatho.
POST 35/29: CLIENT SERVICE OFFICER: REGISTRATION SERVICES
NUMBER OF POST: 3 POSTS
SALARY: R211 713 per annum
CENTRE:
Vryheid Labour Centre Ref No: HR4/4/5/30 (X1 Post), (re-advertisement)
Labour Centre Gqeberha Ref No: HR 4/4/1/111 (X1 Post)
Richards Bay Labour Centre- (Eshowe Satellite Office) Ref No: HR4/4/5/65 (X1 Post)
REQUIREMENTS: Matriculation/ Grade 12 Knowledge: All Labour Legislations and Regulations, Private Employment Agency regulations and related ILO conventions, Public Service Regulations, Public Service Act, Knowledge of the Departmental Policies, Procedures and Guidelines, Batho Pele principles. Skills: Interpersonal, Telephone etiquette, Interviewing, Computer literacy, Communication, Ability to interpret legislation, Problem solving.
DUTIES: Render services at help desk as the first point of entry within the Registration Services, Render Employment Services to all the Clients who visit the Labour Centre. Resolve all complaints on all Labour Legislation received from Clients. Receive all Unemployment Insurance Benefits Applications and Employer declarations, Receive application forms in terms of Compensation for Injuries & Diseases Act (COIDA) and Employer registration forms for COIDA.
ENQUIRIES:
Mr F Dladla Tel No: (034) 980 8820
Mr MP Ngqolowa Tel No: 041 506 5000
Mr I Ximba Tel No: (035) 780 8706
APPLICATIONS:
Deputy Director: Vryheid Labour Centre, PO Box 430, Vryheid 3100 or hand deliver at 99 Landrose Street, Vryheid
Deputy Director: Labour Centre Operations: Private Bag X 6045, Port Elizabeth, 6000. Or Hand deliver at VSN Building 116-134, Govan Mbeki Avenue, Gqeberha
Deputy Director: Richards Bay Labour Centre, P/Bag X20033 Empangeni 3880 or hand deliver at 11 Lira Rink Road, Richards Bay
FOR ATTENTION:
Sub-directorate: Human Resources Operations, KwaZulu-Natal
Sub-directorate: Human Resources Management, Gqeberha
Sub-directorate: Human Resources Operations, KwaZulu-Natal