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Administrator & Multi Skilled Consultant Sales and Service E JOBS
FNB
JOB POST: Administrator
REFERENCE NUMBER: IRC231788
ABOUT FNB
Make a promise
Be deeply invested
Value our differences
Build trust, not territory
Have courage
Always do the right thing
Stay curious, and you have one simple goal: to make customers’ lives easier by providing simple, effective solutions that meet their needs. Contact us today to join a winning team. All appointments will follow the Bank’s Employment Equity Plan. The Bank encourages the recruitment and advancement of people with disabilities. Candidates can voluntarily disclose their disability information to us in order for us to fulfill this purpose. Unless we are required by law to disclose this information to third parties, the Bank will keep this information confidential.
PURPOSE
Provide efficient and effective administration support to ensure the smooth running of a functional area.
EXPERIENCE AND QUALIFICATIONS
Grade 12.
1 – 2 years’ relevant experience
ADDITIONAL REQUIREMENTS
Role based in Johannesburg 12 Month Contract Hybrid working model Strong HR administration The ability to work in a complex and high pressured environment
No Referral plan is assigned to this job
RESPONSIBILITIES
Manage costs / expenses within approved budget to achieve cost efficiencies
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
Resolve all customer queries efficiently, and within agreed timelines.
Provide efficient and effective administration support to ensure accuracy in the functional area.
Comply with governance in terms of legislative and audit requirements
Provide timeous and accurate Management Information.
Manage own development to increase own competencies.
LOCATION: 5 Merchant Place, Sandton, Gauteng, South Africa in FNB Premium Private Wealth JHB FNB Central
CLOSING DATE: 05 OCTOBER 2022
APPLY HERE
JOB POST: Multi Skilled Consultant Sales and Service E
REFERENCE NUMBER: IRC231830
ABOUT FNB
Make a promise
Be deeply invested
Value our differences
Build trust, not territory
Have courage
Always do the right thing
Stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
PURPOSE
To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
EXPERIENCE AND QUALIFICATIONS
MINIMUM QUALIFICATION: NQF 4 Qualification
PREFERRED QUALIFICATION: Relevant NQF 5 qualification as prescribed by the Financial Services Board Regulatory Exam qualification
YEARS OF EXPERIENCE: 1-2 years related experience
Person must not be an unrehabilitated insolvent
ADDITIONAL REQUIREMENTS
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
No Referral plan is assigned to this job
Preference will be given to qualifying graduates from the greater Cape Town area who are in possession of a completed NQF6 qualification as prescribed by the Financial Services Board.
Please note this is initially a contract position which may lead to permanent employment.
RESPONSIBILITIES
Connectwith our customers by living up to our brand promise of how can we help you? atall times.
Conversewith our customers in a way they fully understand and provide helpful solutionsand products based on their needs.
Conductthemselves in an ethical manner at all times
Adhereto the TCF (Treating Customer fairly) principles in all that you do
Identifyand sell/cross sell products aligned to customer needs
Maximizechannel optimisation opportunities identified aligned to customer needs
Ensureactivities support cost containment and reduction
Optimizeevery customer interaction to migrate or convert customer to eChannels and orencourage use of digital and self-service channels
Alwayscomply with procedures and processes contained in the relevant businessguidelines and understand the risk associated with decisions
Fulfillingtransactions above the benchmark set and providing an exceptional customerexperience.
Demonstratesbehaviour in support of the organizational values
Takesaccountability for own performance, personal and career development
Improveknowledge and competencies by completing training specific for role as pereCareers
Contributeto the overall effectiveness and success of the team
Maintainan ability to adapt to ever changing business and customer needs
LOCATION: Adderley Street, , Cape Town, Western Cape, South Africa in FNB POP Branch Delivery Adderley Street