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Sales Operations Team Leader

IRC173766 - Careerposts

2019-08-06 | 05:53h

2019-08-06 | 09:16h

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Sales Operations Team Leader – IRC173766

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Sales Operations Team Leader – IRC173766

About us

WesBank, a division of FirstRand Bank Limited, is a leading Vehicle and Asset Finance bank and part of one of the largest financial services groups in Africa. WesBank has over 40 years experience in asset finance. We focus on providing secured installment finance to retail, public sector and corporate markets, as well as related services such as insurance, fleet management and full maintenance rental. WesBank is the partner of choice for over 60 leading international brands in fields such as automotive original equipment manufacturers (OEMs), insurance providers and oil companies. We are a global company with successful operations throughout Africa as well as the UK.

Purpose

The Sales Operations Team Leader leads a team and ensures that staff are equipped and able to meet operational targets. The incumbent deals with escalated customer queries and promotes the Bank’s products and services.

Experience and qualifications

Minimum Qualification – Grade 12 and Certificate in Leadership
Preferred Qualification – Certificate in Business Administration
Experience – Three to four years in Asset based finance environment as Marketer and leadership development programme

Additional requirements

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Responsibilities

Ensures operational excellence through the delivery of work processes according to defined quality standards
Promotes diversity within the team
Ensures compliance to policies and procedures in the Business Unit
Ensures customer service solutions are aligned to the operational business plan
Ensures team is trained in relevant systems and business processes
Manages client expectations
Contributes to cost efficiencies
Manages people performance in the area of responsibility
Participates in planned activities that are appropriate for own and staff development
Ensures continuous process improvement to enable effective operational processes

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