Table of Contents
SERVICE ADVISOR
CLICKS HEIDELBERG
APPLICATION: Online
POSITION SUMMARY
INDUSTRY: Wholesale & Retail Trade
JOB CATEGORY: FMCG, Retail, Wholesale and Supply Chain
LOCATION: Gauteng
CONTRACT: Permanent
REMUNERATION: Market Related
EE POSITION: Yes
INTRODUCTION
To ensure service excellence at the point of sale, customer service must be rapid and efficient, as well as point of sale (POS) operational activities.
JOB DESCRIPTION
Job Objectives:
Manage point-of-sale operations efficiently and timely.
Manage stock and cash efficiently, minimize shrinkage, and maintain good housekeeping and administrative standards.
Ensure shop assistants and cashiers are trained, knowledgeable, motivated, and guided to provide exceptional service at all times.
Ensure adequate staffing of shop assistants and cashiers in accordance with work schedules, corporate regulations, and labor laws.
To timeously and efficiently resolve all customer queries in line with the Company’s policies.
To promote the Clicks clubcard in order to meet participation targets.
To properly manage stock by implementing security measures, cash controls, returns policies, and all other administrative duties linked to reducing stock losses and improving security procedures at the point of sale.
To provide exceptional customer service by serving as a brand representative, remaining accessible, and delivering a courteous and professional experience.
To align with the Group’s vision of becoming the preferred health and beauty retailer for customers by embodying and promoting the company’s values.
To ensure comprehensive knowledge of products, collections, promotions, and events to consistently offer accurate information to customers.
KNOWLEDGE:
Understanding and application of financial management principles
Retail/FMCG background and understanding of merchandising and promotions principles
Knowledge of stock, cost, risk and compliance management procedures
Knowledge of customer service excellence
Knowledge of labour legislation and IR practices
Knowledge of competency based interviewing
SKILLS:
Results and target driven
Sound managerial skills
Planning and organising skills
Problem-solving skills
Strong customer orientation
Good communication skills
Computer literacy
Numeracy skills
ESSENTIAL:
Leading and Supervising
Relating and Networking
Delivering Results and Meeting Customer Expectations
DESIRABLE:
Following instructions and procedures
Working with people
Analysing
Planning and organising
Coping with Pressures and Setbacks
MINIMUM REQUIREMENTS
EDUCATION:
Essential:
Grade 12
Relevant Retail/Business Management qualification (External applicants)
Desirable:
Maths 50% and English 50% at Grade 12 level
APPLY HERE