SHOP ASSISTANT / CASHIER

CLICKS DURBAN AND SURROUNDING AREAS

APPLICATION: Online

POSITION SUMMARY

INDUSTRY: Wholesale & Retail Trade

JOB CATEGORY: Other: FMCG, Retail, Wholesale and Supply Chain

LOCATION: Durban

CONTRACT: Permanent

EE POSITION: Yes

INTRODUCTION

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

JOB DESCRIPTION

Job Objectives:

To proficiently manage all operational functions at the point of sale in a timely and effective manner.

To ensure a high degree of precision when scanning items and handling payments for purchases, including the application of clubcard rewards.

To maintain the secure handling of cash consistently.

To diligently promote the Clicks’ clubcard and to enroll new members to fulfill the clubcard participation goals.

To provide exceptional customer service by serving as a brand representative, remaining accessible, and delivering a courteous and professional experience.

To align with the Group’s vision of becoming the preferred health and beauty retailer for customers by embodying and promoting the company’s values.

To ensure comprehensive knowledge of products, collections, promotions, and events to consistently offer accurate information to customers.

To ensure the provision of accurate information to customers at all times, it is important to remain knowledgeable about products, ranges, promotions, and events.

KNOWLEDGE:

Basic maths calculations

Retail/FMCG background and understanding of merchandising and promotions principles

Understanding of stock management procedures

Knowledge of customer service excellence

SKILLS:

Numeracy skills

Problem-solving skills

Computer literacy

Planning and organising skills

Good communication skills

Strong customer orientation

COMPETENCIES:

Essential:

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Relating and networking

Desirable:

Coping with Pressures and Setbacks

Persuading and Influencing

Working with people

Planning and Organising

SERVICE ADVISOR – CLICKS HEIDELBERG

MINIMUM REQUIREMENTS

EXPERIENCE:

Desirable: experience in a customer facing role within a retail/FMCG store operations environment

EDUCATION:

Essential: Grade 12

Desirable: Maths 50% and English 50% at Grade 12 level

APPLY HERE

REFERENCE: click_019093

CLOSING DATE: 28 JANUARY 2025