Service Consultant

Service Consultant

Location: Mokopane, LP, ZA

Company: Capitec Bank Ltd

Purpose Statement
  • Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure).
  • Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions.
  • Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.
  • Presenting and conducting self in accordance with brand expectations.
Experience

Minimum:

  • No previous experience required

Ideal:

  • More than 1 year’s client service experience within a retail/ financial/ banking environment
  • Demonstrated track record of engaging in a sales and client facing environment
Qualifications (Minimum)
  • Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
  • A relevant tertiary qualification in Commerce or Management
Knowledge

Minimum:

  • Knowledge and understanding of:
    • Basic calculations
    • Retail/consumer service environment

Ideal:

  • Knowledge and understanding of:
    • Capitec Bank Products
    • Internal business processes and procedures
    • Organisational Policies, including (but not limited to) the Credit Policy
Skills
  • Communications Skills
  • Interpersonal & Relationship management Skills
Competencies
  • Adhering to Principles and Values
  • Delivering Results and Meeting Customer Expectations
  • Persuading and Influencing
  • Presenting and Communicating Information
  • Relating and Networking
  • Achieving Personal Work Goals and Objectives
  • Adapting and Responding to Change
  • Analysing
  • Coping with Pressures and Setbacks
  • Deciding and Initiating Action
  • Planning and Organising
  • Working with People
Additional Information
  • A valid driver’s licence is preferred
  • Must have access to transport (personal/public)
  • Clear criminal and credit record
  • Flexible and mobile across regions is an advantage
  • Must have fingerprints which are detectable/recognisable on Capitec Bank’s internal electronic banking system

 

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals

Updated: August 21, 2019 — 21:57