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It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan.


REF NO: HR4/22/07/04HO

SALARY: R211 713 per annum

CENTRE: Head Office, Pretoria

REQUIREMENTS: National Higher Certificate/College Diploma (NQF5) as recognized by SAQA in information Technology (ICT), ITIL Foundation and A+ or N+. Experience: 6 months. Knowledge: Strong comprehension of English Language, Microsoft Applications literate, Processes and procedures, Service Desk environment. Skills: Strong communication to provide high-quality customer service, the ability to listen and ask relevant questions, Exceptional written and oral communication skills, Fluent English. Analytical. Telephone Etiquette, IT Skills.

DUTIES: Log incidents on IT Service Management (ITSM) system from incoming calls and emails. Ensure that all related documentation is attached to the logged incidents and request. Manage call assigning and escalation. Follow up and update all user and engineer activity on the logged calls where applicable.

ENQUIRIES: Ms R Mudau Tel No: 012 319 9261

APPLICATIONS: Chief Director: Human Resource Management: Private Bag X 117, Pretoria, 0001 or hand deliver at 215 Francis Baard Street.

CLOSING DATE: 29 July 2022 at 16:00

NOTE: Instruction: Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents. Received applications using the incorrect application for employment (old Z83) will not be considered. Each application for employment form must be fully completed, duly signed and initialled by the applicant. Failure to fully complete, initial and sign this form may lead to disqualification of the application during the selection process. A fully completed, initialled and signed new form Z83 (Section A, B, C and D compulsory and (Section E, F and G ignore if CV attached) and recently updated comprehensive CV (with detailed previous experience) is required.

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