Agent: Technical Support (ATM)

Agent: Technical Support (ATM)

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

Purpose Statement

To provide an excellent service to Capitec Bank clients by ensuring ATMs are functional. This is achieved by monitoring the performance of the ATMs and scheduling service call outs when required within agreed service levels.

Experience

Ideal:

  • Experience in supplier management administration
  • In a call centre / ATM service calls / ATM custodian environment

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Ideal:

  • Supplier management
  • Cash devices

Skills

  • Communications Skills
  • Problem-solving skills
  • Negotiation skills
  • Planning, organising and coordination skills
  • Attention to Detail

Competencies

  • Delivering Results and Meeting Customer Expectations
  • Working with People
  • Achieving Personal Work Goals and Objectives

Additional Information

  • Ability and willingness to work in an open-plan environment
  • Willingness to work or be available over time and/or weekends if required
  • Clear criminal and credit record
  • A valid driver’s license and own vehicle is preferred

 

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals

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Updated: December 7, 2019 — 21:21