Fraud Agent (Card Disputes) | CAPITEC BANK

Fraud Agent (Card Disputes) | CAPITEC BANK

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

Purpose Statement
  • To provide specialised dispute support within the Issuing function.
  • To provide support to the cardholder network as part of the back-office function of Business Support (BSC).
Experience
  • Minimum:
    • 2 years’ banking experience

 

  • Ideal:
    • 2 years’ Issuing and/or Acquiring experience in a banking environment
Qualifications (Minimum)
  • Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
  • Certification in Finance or Office Management and Technology / Office Administration
Knowledge
  • Minimum:
    • Customer care and service protocol
    • Financial and administration principles

 

  • Ideal:
    • Banking systems such as; Postilion Office and Banks
Skills
  • Communications Skills
  • Business writing skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Problem-solving skills
Competencies
  • Achieving Personal Work Goals and Objectives
  • Deciding and Initiating Action
  • Working with People
Additional Information
  • Ability and willingness to work in an open-plan environment
  • Willingness to work or be available over time and/or weekends frequently
  • Clear criminal and credit record

 

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals

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Updated: December 7, 2019 — 22:33