Table of Contents
9 TEAM LEADER JOBS
Number of posts:
Company primary industry:
Gambling and Casinos
Job functional area:
Hollywoodbets is a sports and entertainment betting operator that was born and bred on the sunny coast of Durban, South Africa. Whether you’re in one of our upmarket retail branches or online, our clients can conveniently place bets in style anytime, anywhere.
Our Hollywoodbets Family has grown to more than 6000 Team Members with our Purple presence extending beyond local borders. We’re talking the United Kingdom, Ireland, Mozambique and Kenya, with more expansion into other African territories underway. We offer a wide range of betting options that include exciting products with a quick turn-around, as well as betting on all major sports.
We have partnered with local and international powerhouses. Joining our winning Team means being associated with sporting stars like the Hollywoodbets Dolphins and Cell C Sharks, as well as taking pride in being part of a company that has naming rights to the Hollywoodbets Kingsmead cricket stadium, Hollywoodbets Kings Park rugby stadium, and racecourses such as Hollywoodbets Greyville, Hollywoodbets Scottsville, Hollywoodbets Kenilworth and Hollywoodbets Durbanville.
Hollywoodbets has an exciting opportunity available for a Team Leader to be based in Umhlanga. The purpose of this role is to ensure the day-to-day management of a team, in a manner that is in line with excellent service delivery. Coaches the team to ensure quality of delivery meets the appropriate standard. Communicates information in a timely, accurate and understood manner to all team members. Ensure that all Business policies and procedures are observed.
Minimum 1 year call center experience in a team leader role.
Excellent Interpersonal and leadership skills.
Experience working with demanding targets and tight deadlines.
Results-driven approach to problem-solving.
Self-motivated, tactful, creative and strategic thinker.
ALSO SEE: CLEANER JOBS
Drive the operational agenda by providing daily direction and communication to teams to ensure that daily and weekly targets are met.
Provide appropriate direction and dispute resolution for workplace problems.
Maintain service levels, key performance indicators and performance management.
Communicate & report accurate performance metrics to the respective department manager.
Always promote ‘Best Practice’.
Undertake required administration.
Monitoring of Teams through call listening and verifying of valid transfers.
Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standards.
Respond appropriately to discipline issues and maintain behavior.
Create and maintain a high-quality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integrity.
Promote excellent performance by leading the team and supervising the daily operations of the department & clearly set & communicate targets and use data to monitor & measure the team’s performance
Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity
Develop, implement new or improve existing business policies/processes to improve the services offered
Ensure clarity around priorities and goals based on the organization’s objectives.
Identify, develop, and hire new & exitsing talent
Investigate and handle escalated, complex cases to ensure proper resolution
Communicate with the upper management & deal with difficult stakeholders
Handling escalations from the customer.
Analysis of first-time contact resolution targets & supports teams in achieving targets.
Any other ad hoc duties that might be required
Skills and Competencies:
Managing and prioritizing activities and ensure monitoring of results to accomplish a specific goal.
Excellent Administration skills.
Able to follow process in order to ensure high quality output
Able to Account for and verify reporting figures /statistics. Review/ analyses reporting statistics and figures to identify trends and make relevant recommendations.
Understands the different betting types.
Demonstrates a good understanding of betting procedures and understands the mobile betting application and functionality.
Understands the internet betting platform (website and functionality)
Excellent Coaching skills
31 JANUARY 2023
Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.