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Trainee Call Centre Agent JOB
Old Mutual
POST: Trainee Call Centre Agent
Locations: Pinelands
Time type: Full time
Job requisition id: JR-26291
Your time is now to be your exceptional best at Old Mutual!
What is a Trainee Call Centre Agent?
Do you have what it takes to work for a leading financial services company? Then you may be what we are looking for. Whether you’re are a graduate or a experienced professional trying to elevate your career, Old Mutual has something to offer you.
What is required of you?
Role Description / Key Performance Areas
Marketing Old Mutual products to new and existing clients telephonically, in line with the client’s needs and financial goals, to enable positive financial futures and protection of assets and estate.
As a financial services professional, you will be accountable for maintaining superior service delivery to your customers, through effective personal time and task management.
What do we need from you?
Matric/Grade 12
6-12 months outbound call centre sales/retails sales experience
Previous financial services experience desirable
Clear credit and criminal records
Computer Literacy (MS Office)
A clear criminal and credit check
Excellent communication skills (written and verbal)
Personal Qualities
Good interpersonal skills
Customer oriented
Target and Results Driven
Remaining resilient despite setbacks
Ability to influence others
Driven by financial reward
Good time management skills
What we can do for you!
Assist you in reaching your career goals and dreams by helping you grow, develop and build on your future aspirations through quality training and support to reach your potential. We lead with our values, which is at the heart of the great things we do. We champion our customers and employees. We are passionate about diversity and inclusion for mutually positive futures throughout our business clusters – Old Mutual Finance, Retail Mass Market, Old Mutual Invest and Personal Finance. The Group provides many opportunities for growth and development.
Preference will be given to suitably qualified candidates in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
So what now ?
If you think you fit the bill, have a desire to join a respected financial services business and would like to set your own earnings potential.
Skills
Education
Matriculation Certificate (Matric) (Required)
Closing Date: 31 May 2023
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
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POST: OMF Administrator
Locations: Pinelands
Time type: Full time
Job requisition id: JR-28333
Your time is now to be your exceptional best at Old Mutual!
Job Description
This role provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.
“Follows standardised processes and provides administrative support in line with normal business functioning.
Delivers on daily production standards and adheres to service and quality standards.
Provides an indirect service to customers and intermediates.
Responds to immediate requirements within procedure.
Uses standard administrative techniques to co ordinate own work.
Product and process knowledge in different areas may differ but basic skills remain the same.
Moderate (intermediate) to high level of technical knowledge.
Partially multi skilled across product and process relevant to the business area.”
Minimum Requirements:
Matric (Grade 12)
Lending Experience
Administrative Experience
Closing Date: 19 August 2022
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.