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REF NO: 3/2/1/2023/523
Directorate: Quality Assurance and Administration
SALARY: R241 485 per annum (Level 06)

Western Cape (Cape Town)


Applicants must be in possession of a Grade 12 Certificate.

Minimum of 1 year experience in data capturing or administration experience within Restitution.

Job related knowledge:

Public Service sector requirements and typing policy.

Job related skills:

Computer literacy in Word, Excel, PowerPoint and e-mail programmes, Excellent typing skills and Communication skills (verbal and written).


Capture data received from claimants.

Screen the clients to check if the criteria have been met.

Capture data received.

Compile statistics and captured in the database.

Update statistical information for all lodged claims.

Reconcile all statistical information captured.

Update the status of the claims on database.

Track, progress and make follow up on all claims submitted for approval.

Standardize order claims file per departmental file plan.

Re-arrange claims per district and local municipality in a sequential order.

Maintain utilization of folio numbers including routing and indexing.

Respond to general enquiries, liaise with relevant stakeholders and file them accordingly.

Acknowledge receipt of enquiry.

Screen the enquiry on a database and check whether its valid or not.

Prepare monthly and weekly reports.

Compile and submit weekly reports per entire activities allocated per week.

Ms K Ngonyama Tel No: (021) 409 0300

Applications can be submitted by post to:

Private Bag X10, Mowbray 7710


Hand delivered during office hours to: 14 Long Street, 5th Floor, Cape Town, 8001.

African and White Males and African, Indian and White Females and Persons with disabilities are encouraged to apply.


The application must include only a completed and signed new Z83 Form, obtainable from any Public Service Department or on the Department of Public Service and Administration (DPSA) website link: https://www.dpsa.gov.za/newsroom/psvc/ and a detailed Curriculum Vitae. Certified copies of Identity Document, Grade 12 Certificate and the highest required qualifications as well as a driver’s licence where necessary, will only be submitted by shortlisted candidates to Human Resources on or before the day of the interview date.

Failure to do so will result in your application being disqualified. Foreign qualifications must be accompanied by an evaluation report issued by the South African Qualifications Authority (SAQA). It is the applicant’s responsibility to have all foreign qualifications evaluated by SAQA and to provide proof of such evaluation report (only when shortlisted). The requirements for appointment at the Senior Management Service (SMS) level include the successful completion of the Senior Management Pre-entry Programme as endorsed by the National School of Government (NSG). Prior to appointment, a candidate would be required to complete the Nyukela Programme: Pre-entry Certificate to SMS as endorsed by DPSA which is an online course, endorsed by the NSG.

The course is available at the NSG under the name Certificate for entry into the SMS and the full details can be sourced by the following link: https://www.thensg.gov.za/training-course/sms-pre-entry-programme/. No appointment will take place without the successful completion of the pre-entry certificate and submission of proof thereof. All shortlisted candidates will be subjected to a technical exercise that intends to test relevant technical elements of the job, the logistics of which will be communicated by the Department. Following the interview and technical exercise, the selection committee will recommend candidates to attend a generic managerial competency assessment in compliance with the DPSA Directive on the Implementation of Competency-Based Assessments.

The competency assessment will be testing generic managerial competencies using the mandated DPSA SMS competency assessment tools. Applications: Please ensure that you submit your application before the closing date as no late applications will be considered. If you apply for more than 1 post, please submit separate applications for each post that you apply for. Due to the large number of applications we envisage to receive, applications will not be acknowledged. Should you not be contacted within 3 months of the closing date of the advertisement, please consider your application to be unsuccessful. Should, during any stage of the recruitment process, a moratorium be placed on the filling of posts or the Department is affected by any process such as, but not limited to, restructuring or reorganisation of posts, the Department reserves the right to cancel the recruitment process and re-advertise the post at any time in the future. Important: DALRRD is an equal opportunity and affirmative action employer.

It is our intention to promote representivity in DALRRD through the filling of posts. The Department reserves the right not to fill a position. Shortlisted candidates will be required to be available for assessments and interviews at a date and time as determined by the Department. All shortlisted candidates will be subjected to Personnel Suitability Checks. The successful candidate will be subjected to undergo security vetting. DALRRD will conduct reference checks which may include social media profiles of the shortlisted candidates.

Applicants must declare any pending criminal, disciplinary or any other allegations or investigations against them. Should this be uncovered during / after the interview took place, the application will not be considered and in the unlikely event that the person has been appointed such appointment will be terminated. The successful candidate will be appointed subject to positive results of the security clearance process. The successful candidate will be required to enter into an employment contract and sign a performance agreement with the Department. All applicants are required to declare any conflict or perceived conflict of interest, to disclose memberships of Boards and directorships that they may be associated with.


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