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Kempston Group Sales Administration Clerk 2026
Sales Administration Clerk Vacancy in Stutterheim, Eastern Cape
Kempston Group has an opportunity for a Sales Administration Clerk based in Stutterheim, Eastern Cape. This position will support the sales department by handling administrative tasks, maintaining accurate records, assisting with customer queries and ensuring that sales orders move through the process correctly.
The role suits a person who enjoys administrative work, communicates well with customers and pays close attention to detail. The successful candidate will need to work with strict timelines, manage several tasks at once and remain organised when the department is under pressure.
A Matric or Grade 12 certificate is required. Candidates with business-related tertiary education, an accounting background or previous sales-related experience may have an advantage. Strong computer skills are also important, particularly in Microsoft Excel and Outlook.
This position offers an opportunity to build practical experience in sales administration while supporting the daily operations of the sales department.
Kempston Group Sales Administration Clerk Vacancy Details
| Vacancy Detail | Information |
|---|---|
| Company | Kempston Group |
| Job Title | Sales Administration Clerk |
| Department | Sales |
| Location | Stutterheim |
| Province | Eastern Cape |
| Country | South Africa |
| Education | Matric/Grade 12 or equivalent |
| Category | Sales and Administration |
| Employment Type | As advertised |
| Experience | Sales, accounting or business experience beneficial |
Minimum Requirements
Candidates interested in the Sales Administration Clerk position should meet the required educational and practical criteria.
Matric or Grade 12
Applicants must have Matric, Grade 12 or an equivalent qualification. This provides the basic educational foundation needed to perform administrative, customer service and sales support responsibilities.
Candidates with additional business-related tertiary education may have an advantage because the role involves working with sales information, customer records, orders and administrative reports.
Business or Sales Background
A business-related tertiary qualification, accounting background or sales-related experience will be beneficial.
Applicants who have previously worked with invoices, customer information, sales orders, administration or accounting-related tasks may find that their experience aligns well with the requirements of the position.
Computer Literacy
The Sales Administration Clerk must be fully computer literate and comfortable using Microsoft Office applications.
Strong knowledge of Microsoft Excel and Outlook is particularly important. Excel may assist with reports, sales information and administrative records, while Outlook can support communication with customers and colleagues.
Applicants should therefore feel comfortable working with spreadsheets, emails, documents and other standard office applications.
Strong Communication and Customer Service Skills
The position involves regular interaction with customers, so communication plays an important role.
The successful candidate must be able to read, write and speak English and communicate clearly with customers and colleagues. The ability to listen carefully, understand customer concerns and provide appropriate assistance will help maintain good service levels.
The role also requires an understanding of basic customer service principles. Employees should treat customers professionally, respond to queries appropriately and follow up on matters that require further attention.
Ability to Work Under Pressure
Sales departments often work according to strict deadlines. Orders, deliveries, customer queries, invoices and other administrative matters may require attention at the same time.
The successful candidate must therefore remain calm and organised while working under pressure.
Good time management will help the employee complete important tasks within the required timelines without compromising accuracy.
Attention to Detail
Accuracy remains one of the most important requirements for this role.
The Sales Administration Clerk will work with sales orders, dispatch information, reports, customer information and other documentation. Small errors can affect the sales process, so the employee must carefully check information before capturing, filing or submitting it.
A person who naturally checks their work and keeps accurate records can perform well in this environment.
Administrative and Organisational Skills
The position requires strong administrative and organisational abilities.
The employee will need to maintain sales-related filing, capture information, prepare documentation, assist with reports and keep track of customer-related matters.
Good organisation will make it easier to locate information, follow up on outstanding matters and ensure that the sales department receives the necessary administrative support.
Key Sales Administration Responsibilities
The Sales Administration Clerk will perform a range of administrative and sales support duties.
Capturing Sales Orders
One of the key responsibilities involves capturing sales orders accurately.
The employee must ensure that relevant order information enters the system correctly and that the sales department has accurate information to work with.
The employee may also need to reconcile sales orders with dispatch information to ensure that the correct products and quantities move through the process.
Reconciling Orders and Dispatches
The role includes reconciling sales orders and dispatches.
This means the employee must pay attention to order information and compare it with dispatch details. If discrepancies appear, the employee may need to investigate the matter and communicate with the relevant people to help resolve it.
Accuracy and attention to detail remain essential during this process.
Maintaining Sales Files
The successful candidate will maintain sales-related filing and documentation.
Well-organised records help the department access important information when needed. The employee must therefore follow company procedures when filing and maintaining documentation.
Good filing habits can also help reduce delays when colleagues need to retrieve information relating to customers, orders or deliveries.
Customer Order and Delivery Follow-Up
The Sales Administration Clerk will help maintain high service levels by following up on orders and deliveries.
Customers may contact the department to ask about their orders or delivery progress. The employee must respond professionally and ensure that outstanding matters receive appropriate attention.
Where another department needs to provide information, the employee should follow up and communicate the relevant feedback to the customer.
This responsibility requires patience, good communication and a strong customer-focused approach.
Handling Customer Queries
Customer queries form an important part of the position.
The employee will interact with customers and assist with questions relating to orders, deliveries and other sales administration matters.
The successful candidate should remain approachable and professional when dealing with customers. When a problem requires further investigation, the employee should communicate the matter to the appropriate person and assist with finding a suitable resolution.
Credit Notes, Invoices and Delivery Queries
The position also provides support with resolving credit note, invoice and delivery queries.
These matters may involve checking documentation, comparing information and communicating with relevant departments.
The employee must approach these tasks carefully because inaccurate information can create delays for both the company and its customers.
A basic understanding of accounting or sales processes can therefore be beneficial.
Reports and Documentation
The Sales Administration Clerk will compile and maintain accurate sales and administration reports and documentation as instructed.
Reports can help management and the sales team monitor activities and make informed decisions. The employee must therefore ensure that information remains accurate and up to date.
Strong Excel skills can assist with this responsibility.
Building Product Knowledge
The successful candidate will need to develop knowledge of the company’s product range and sales ordering process.
Understanding the products can help the employee answer customer questions more effectively and understand the information contained in sales orders.
The employee should also develop a working knowledge of the customer database and other systems used by the sales department.
Professional Customer Interaction
The Sales Administration Clerk represents the company when communicating with customers.
The employee must interact with customers in a professional, trustworthy and honest manner. Maintaining a high level of integrity remains important when dealing with customer information, orders, payments, deliveries and queries.
Professional communication can also help strengthen relationships between the company and its customers.
Following Company Procedures
All assigned tasks must follow company policies and procedures.
The employee should understand the importance of following established processes when handling sales orders, documentation, customer information and administrative records.
Following procedures helps maintain consistency, accuracy and service standards across the department.
Production Administration Support
The Sales Administration Clerk may also provide production administration support when required.
This means the employee should remain flexible and willing to assist with additional administrative responsibilities when business needs require support.
A flexible approach can help the department maintain smooth operations during busy periods.
Important Personal Competencies
The position requires more than administrative knowledge. The successful candidate should demonstrate several personal qualities.
Proactive Approach
The employee should take initiative rather than waiting for every task to receive direct instruction.
A proactive employee can identify outstanding matters, follow up on customer queries and assist colleagues when necessary.
Multitasking and Prioritisation
The role may involve several responsibilities at the same time.
The successful candidate should know how to prioritise urgent matters while continuing to complete routine administrative tasks.
Problem-Solving
Customers may experience problems involving orders, invoices or deliveries. The employee should remain approachable and assist with resolving problems or directing them to the correct department.
Flexibility
The employee should remain flexible when priorities change and should be willing to work overtime when required.
Sales and production environments can experience busy periods, making flexibility an important part of the role.
Integrity and Professionalism
The successful candidate should communicate honestly and treat customers and colleagues with respect.
Professional behaviour, reliability and consistency can contribute positively to the performance of the sales department.
How to Prepare Your Application
Applicants should ensure that their CV clearly presents the qualifications and experience relevant to the position.
Your CV should highlight:
- Matric or Grade 12 qualification
- Business-related tertiary education, if applicable
- Sales or accounting experience
- Administrative experience
- Microsoft Excel and Outlook skills
- Customer service experience
- Experience handling sales orders or invoices
- Communication skills
- Report preparation experience
- Organisational and multitasking abilities
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Frequently Asked Questions
Where is the Sales Administration Clerk position located?
The position is based in Stutterheim, Eastern Cape, South Africa.
What qualification is required?
Candidates need Matric, Grade 12 or an equivalent qualification.
Is tertiary education required?
Business-related tertiary education is beneficial but the listed minimum educational requirement is Matric or Grade 12.
Is sales experience useful?
Yes. Sales-related experience can be beneficial, as can an accounting background or business-related education.
Which computer skills are important?
Applicants should be fully computer literate, with particular knowledge of Microsoft Excel and Outlook.
Will the employee work with customers?
Yes. The position involves interacting with customers, following up on orders and deliveries and assisting with customer queries.
Does the role involve administrative work?
Yes. Sales administration forms a major part of the position, including order capturing, filing, reports and documentation.
Can overtime be required?
Yes. The requirements state that candidates must be willing to work overtime when required.
Key Takeaways
The Kempston Group Sales Administration Clerk vacancy offers an opportunity for a suitably qualified candidate to support a sales department in Stutterheim, Eastern Cape.
The position requires Matric or Grade 12, strong computer literacy and good administrative and organisational skills. Business-related tertiary education, accounting knowledge or sales experience can provide an advantage.
The successful candidate will capture sales orders, reconcile orders and dispatches, maintain records, communicate with customers, support invoice and credit note queries, prepare reports and provide production administration support when required.
Candidates should demonstrate accuracy, professionalism, initiative, flexibility and the ability to work under pressure. Strong communication skills and knowledge of Excel and Outlook will also support success in the position.
Applicants should carefully review the official vacancy information and ensure that their application contains accurate and relevant information before submitting it.