FNB Branch Consultant

Position: Branch Consultant FAIS E

REF: IRC181026

Location: Dube, Soweto, Gauteng, South Africa in FNB POP Branch Delivery Dube

Closing Date: 17 Dec 2019

 

Introduction

Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.

Objective

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Requirements

  • NQF 4 Qualification
  • 1-2 years related experience. Preferred (Ideal) Qualification
  • Relevant NQF 5 qualification as prescribed by the Financial Services Board
  • Regulatory Exam qualification
  • An appropriate recognised business Diploma or Higher Certificate at
  • NQF level 6
  • FAIS – Yes

Additional Requirements

  • Must have Teller experience
  • NQF Level 5 FAIS compliant qualification It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidate’s credit record is acceptable.

Responsibilities

  • Leads identified converted into successful sales.
  • Ensure activities support cost containment and reduction.
  • Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
  • Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
  • Conduct themselves in an ethical manner at all times.
  • Adhere to the TCF (Treating Customer fairly) principles in all that you do.
  • Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
  • Resolve all customer queries efficiently, and within agreed timelines.
  • Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
  • Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
  • Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
  • Demonstrates behaviour in support of the organizational values.
  • Takes accountability for own performance, personal and career development.
  • Maintain an ability to adapt to ever changing business and customer needs.
  • Contribute to the overall effectiveness and success of the team.
  • Improve knowledge and competencies by completing role specific training as per eCareers.

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Updated: December 11, 2019 — 10:18